Alex Kelty
Phoenix,AZ
Summary
Dedicated customer service professional with over 6 years of experience, known for a strong work ethic and commitment to continuous learning. Bilingual in Chinese and English, effectively engages with diverse populations to ensure all clients feel understood and valued. Proven ability to enhance customer satisfaction through proactive communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Political Canvasser
Lucha
Phoenix, USA
08.2024 - 12.2024
- Conducted in-person outreach to voters regarding community concerns.
- Gathered feedback from constituents regarding their views on various political issues.
- Organized neighborhood events to engage voters in the electoral process.
Ice Cream Maker
Buzzed Bull Creamery
Scottsdale, USA
01.2024 - 05.2024
- Utilized liquid nitrogen to create fresh ice cream, incorporating alcohol as specified by customers.
- Followed strict health and safety guidelines when handling food products.
Ropes Course Attendant
Great Wolf Lodge
Scottsdale, USA
10.2023 - 12.2023
- Maintained safety by fastening harnesses securely and leading participants on the course.
Baker
Safeway
Scottsdale, USA
07.2023 - 09.2023
- Prepared and packaged bakery items for sale.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
Car Washer/Detailer
Clean Freak Car Wash
Arizona, USA
03.2023 - 06.2023
- Detailed inside of vehicles, including scrubbing, shampooing and vacuuming interior.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
Deli Clerk
Bashas' Supermarkets
Arizona, USA
11.2022 - 03.2023
- Assisted customers with selecting products from the deli case or menu board.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Demonstrated strong communication skills when interacting with customers and coworkers.
Axe Throwing Coach
Octane Raceway / Mavrix
Scottsdale, USA
02.2022 - 06.2022
- Provided instructions on axe throwing techniques.
- Maintained safety guidelines.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Resolved customer complaints professionally in accordance with company policy.
Shop Lead
Moas smoke shop
Scottsdale, USA
12.2021 - 02.2022
- Assisted customers with equipment check-out and offered product recommendations.
Sales Associate/Cashier
My Pet Market
Scottsdale, USA
11.2021 - 12.2021
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
Front End Associate
Sprouts Farmers Market
Scottsdale, USA
09.2019 - 02.2021
- Performed daily opening and closing procedures according to standard operating procedures.
- Organized backroom storage areas according to company standards.
Crew Member/Cashier/Cook
McDonald's
Scottsdale, USA
06.2016 - 09.2019
- Handled cash transactions and food preparation for nearly four years.
- Achieved multiple pay raises.
- Assisted management team with inventory counts of food products and beverage supplies.
- Resolved customer complaints in a professional manner.
- Restocked kitchen supplies including food products and utensils.
Education
High school diploma -
Saguaro High School
Scottsdale, AZ05.2020
Skills
- Kitchen Experience
- Photoshop
- Photography
- Safe Food Handling
- Community engagement
- Customer relations
Timeline
Political Canvasser
Lucha
08.2024 - 12.2024
Ice Cream Maker
Buzzed Bull Creamery
01.2024 - 05.2024
Ropes Course Attendant
Great Wolf Lodge
10.2023 - 12.2023
Baker
Safeway
07.2023 - 09.2023
Car Washer/Detailer
Clean Freak Car Wash
03.2023 - 06.2023
Deli Clerk
Bashas' Supermarkets
11.2022 - 03.2023
Axe Throwing Coach
Octane Raceway / Mavrix
02.2022 - 06.2022
Shop Lead
Moas smoke shop
12.2021 - 02.2022
Sales Associate/Cashier
My Pet Market
11.2021 - 12.2021
Front End Associate
Sprouts Farmers Market
09.2019 - 02.2021
Crew Member/Cashier/Cook
McDonald's
06.2016 - 09.2019
High school diploma -
Saguaro High School
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