MARIAH KORZETKI
Molly Maid
Canton,MI
16
years of professional experience
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Work History
Housekeeper
5 Years 2 Months- Trained new staff on efficient cleaning techniques and safety protocols.
- Conducted quality checks to uphold company standards in residential cleaning services.
- Managed cleaning schedules to ensure timely service delivery and client satisfaction.
- Implemented inventory management for cleaning supplies, reducing waste and costs.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Adhered to professional house cleaning checklist.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
Bartender
4 Years 3 Months- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Deliver outstanding customer service to guests through communication and connection
- Provided efficient and prompt service to enhance customer satisfaction
- Checked ID cards and verified bar guests were of legal age.
- Maintained cleanliness of bar and glasses to meet health-code standards
- Managed cash drawer of $300 per shift with accuracy
Server
6 Years 6 Months- Greeted and built rapport with regular customers to enhance customer loyalty.
- Created orders and communicated special requirements to kitchen personnel, ensuring accurate food preparation and reducing customer complaints.
- Arranged tables according to preparation procedures, enhancing guest experiences and encouraging repeat visits.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Managed high-pressure situations effectively in fast-paced environments
Trainer
9 Years 11 Months- Mentored new hires, resulting in stronger staff development and increased productivity.
- Facilitated understanding of training material among participants
- Clarified goals and objectives of training sessions and company policies
- Observed participant workflow and behaviors during training process
Hostess
3 Years 5 Months- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Provided accurate information on hours, seating, and event details to enhance customer experience.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Assisted in various restaurant functions, including answering telephones and processing transactions, to ensure smooth operations.
Education
High School Diploma
Skills
Multi-tasking abilities
Organizational skills
Residential cleaning techniques
Excellent customer service
Inventory management
Guest relations
Cleaning safety protocols
Effective multitasker
Organizing and prioritizing
Cleaning quality control
Timeline
Housekeeper
Molly Maid
08.2021 - CurrentRead More
Bartender
Baileys bar & grill
06.2016 - 09.2020Read More
Server
Baileys bar & grill
03.2014 - 09.2020Read More
Trainer
Baileys bar & grill
10.2010 - 09.2020Read More
Hostess
Baileys bar & grill
10.2010 - 03.2014Read More
Tinkham Educational Center
High School Diploma
Read More