Mariah Kruschke
Watertown
Summary
Adaptable team leader with over 8 years of experience in customer service and safety management. Skilled in problem-solving and communication, contributing to improved safety protocols and employee engagement. Committed to fostering a culture of continuous improvement.
Overview
2027
2027
years of professional experience
Work History
Kwik Trip Team Member/Safety Coordinator
Kwik Trip
08.2017 - Current
- Delivered exceptional customer service, enhancing overall customer satisfaction and loyalty.
- Maintained cleanliness and organization of store areas, ensuring compliance with health and safety standards.
- Operated cash register efficiently, processing transactions accurately and swiftly for customers.
- Assisted in inventory management, restocking shelves to maintain optimal product availability.
- Developed and implemented safety training programs to enhance employee awareness and compliance.
- Conducted regular audits of safety protocols, identifying areas for improvement and ensuring adherence to regulations.
- Collaborated with cross-functional teams to establish best practices in workplace safety procedures and incident reporting.
- Analyzed incident reports to identify trends, recommending strategic changes to minimize future occurrences.
- Managed hazardous materials handling processes, ensuring compliance with OSHA standards and reducing risks.
- Led emergency response drills, ensuring staff readiness for various emergencies including fires, chemical spills, and medical crises.
- Evaluated incident reports, determining root causes and implementing preventive measures to avoid recurrence.
- Improved safety compliance by creating comprehensive safety policies and procedures in alignment with OSHA regulations.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed strategic initiatives to improve employee engagement and retention rates.
- Mentored junior staff, fostering a culture of continuous improvement and knowledge sharing.
- Coordinated project timelines and resources to ensure successful completion of organizational goals.
- Established best practices for workflow management, resulting in improved service delivery standards.
- Implemented training programs that increased team productivity and skill levels across departments.
- Analyzed performance metrics to identify areas for process optimization and cost reduction.
Concrete Coating Estimator
Family Business
2023 - 2026
- Analyzed project specifications to prepare accurate cost estimates and budgets.
- Assisted in preparing bid documents, ensuring compliance with project specifications.
- Developed detailed material take-offs to ensure precise cost calculations.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Applied sealants and curing compounds to enhance durability of finished surfaces.
- Strengthened relationships with clients through clear communication, professionalism, and consistently meeting deadlines for project completion.
Goodwill Cashier/Stocker
Goodwill Inc
01.2014 - 01.2017
- Processed customer transactions efficiently using cash register and POS systems.
- Maintained accurate cash drawer balances through diligent record-keeping and reconciliation.
- Assisted in training new staff on register operations and customer interaction protocols.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Addressed customer needs and made product recommendations to increase sales.
Education
Bachelor of Science - Animal Science
Unity Environment University
Portland, MI05.2026
High School Diploma -
Oconomowoc High School
Oconomowoc, WI06.2017
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Team leadership
- Time management
- Animal science
- Evaluate animal health
- Multitasking
- Attention to detail
- Flexible and adaptable
- Online research databases
- Wildlife research
- Adaptability in research
- Research tools
- Computer research
- Comprehensive research
- Research capabilities
- Case study research
- Verbal communication
- Problem resolution
- Decision-making
- Cattle nutrition
- Wildlife Nutrition
- Nutrition guidance proficiency
- Nutrition recommendations
- Livestock nutrition
- Animal behavior assessment
- Animal behavior modification
- Marine animal behavior
- Animal behavior expertise
- Studying animal behavior
- Animal monitoring
- Animal facility design
- Tracking Animal Progress
- Animal body language
- Animal care and welfare
- Behavior Reinforcement
- Animal evaluations
- Animal housing design
- Excellent communication
- Environmental monitoring
- Adaptive management
- Sustainability management
- Documentation skills
- Data collection & research
- Goal setting
Timeline
Kwik Trip Team Member/Safety Coordinator
Kwik Trip
08.2017 - Current
Goodwill Cashier/Stocker
Goodwill Inc
01.2014 - 01.2017
Concrete Coating Estimator
Family Business
2023 - 2026
Bachelor of Science - Animal Science
Unity Environment University
High School Diploma -
Oconomowoc High School