Mariah Laster
Minneapolis,MN
Summary
Observant and skilled team player who excels at responding to tough situations and providing emergency assistance.
Overview
10
10
years of professional experience
Work History
Customer Service Gate Agent
Sun Country Airlines
10.2021 - Current
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
Supervisor
Alaska Airlines
01.2016 - 09.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Human Resources Manager
JCPenney
02.2014 - 04.2019
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Organized and led staff orientation programs and training to promote collaboration.
Education
Associate of Arts - Psychology
Saint Paul College - A Community And Technical College
Saint Paul, MNSkills
- Customer service oriented
- Project organization
- Performance Improvement
- Customer and client relations
Timeline
Customer Service Gate Agent
Sun Country Airlines
10.2021 - Current
Supervisor
Alaska Airlines
01.2016 - 09.2021
Human Resources Manager
JCPenney
02.2014 - 04.2019
Associate of Arts - Psychology
Saint Paul College - A Community And Technical College