TAHJ CHOC
New York
Summary
Dynamic and ambitious professional with exceptional communication skills, committed to cultivating strong client relationships. A proactive approach to success is fueled by a passion for social interaction and vibrant engagement. Eager to leverage expertise in fostering connections and driving positive experiences in every interaction.
Overview
5
5
years of professional experience
Work History
Customer Service Gate Agent
American Airlines
New York
12.2023 - Current
- Managed passenger engagement and delivered exceptional customer service to enhance overall travel satisfaction.
- Coordinated and managed passenger flight reservations to ensure seamless travel experiences.
- Facilitated timely resolution of customer complaints to enhance overall customer satisfaction.
- Resolved customer inquiries and issues promptly, promoting positive relationships and maintaining high satisfaction levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Representative
Brandsmart USA
Dania Beach, FL
04.2021 - 11.2023
- Adapted to and remained flexible in changing, fast-paced work environment.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Trained sales team members on company procedures and standards.
- Developed strong relationships with customers to enhance satisfaction and loyalty.
- Collaborated with team members to achieve sales targets and optimize performance.
Education
Associates Degree - Business Science, Business Administration with Economics
St. John's College
01-2021
Skills
- Customer support
- Adaptable/Flexible
- Technologically Proficient
- Organizational
- Airport safety regulations
- Strong work ethic
- Teamwork and collaboration
- Microsoft office
Timeline
Customer Service Gate Agent
American Airlines
12.2023 - Current
Sales Representative
Brandsmart USA
04.2021 - 11.2023
Associates Degree - Business Science, Business Administration with Economics
St. John's College