Priscilla Martinez
Cudahy,CA
Summary
Achieved operational efficiency in warehouse tasks by mastering picking, packing, and folding techniques. Enhanced customer satisfaction through effective communication and support for diverse customer inquiries. Expanded expertise in airline operations, emphasizing safety measures and flight management.
Overview
2026
2026
years of professional experience
Work History
Customer Service Gate Agent
Delta Airlines
Los Angeles, CA
05.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Managed boarding procedures to ensure timely departures and compliance with safety regulations.
- Utilized airline software systems for ticketing, baggage handling, and flight updates.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Resolved passenger issues effectively, enhancing overall travel experience through problem-solving skills.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Conducted pre-boarding announcements professionally, informing passengers of important safety guidelines and boarding procedures.
- Sold, printed and reissued available tickets to customers at check-in.
Floor Ambassador
Compass Group/ Delta Airlines
Los Angeles, CA
07.2021 - 05.2023
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Maintained cleanliness and organization of lounge area to enhance guest satisfaction.
- Resolved guest inquiries and concerns, maintaining high service quality standards.
- Monitored inventory levels of snacks and beverages, coordinating timely restocking as needed.
- Served drinks, appetizers and meals to guests in Sky Club.
- Served meals to customers according to established guidelines.
Warehouse Packer and Picker
Adecco/ Fashionnova
Santa Fe Springs, CA
03.2021 - 05.2021
- Operated hand-held scanners to accurately pick and pack customer orders.
- Maintained organization of inventory within warehouse to optimize retrieval processes.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Warehouse Packer
Linda Finegold
Los Angeles, CA
10.2020 - 12.2020
- Packaged products efficiently for distribution, ensuring adherence to quality standards.
- Collaborated with team members to optimize workflow and reduce packing errors.
- Implemented best practices for safety compliance within the warehouse environment.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
Floor Attendant
HSMHOST/ American Airlines
Los Angeles, CA
04.2019 - 03.2020
- Delivered exceptional guest service in Flagship Club lounge, ensuring a welcoming atmosphere.
- Ensured cleanliness and organization in assigned areas to enhance guest experience.
- Collaborated with team members to streamline workflows and improve service delivery.
- Collaborated with kitchen staff to streamline order delivery and enhance overall guest experience.
- Resolved customer complaints with professionalism, contributing to positive guest satisfaction ratings.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Demonstrated knowledge of various wines, spirits, and beers to provide recommendations tailored to individual preferences.
Warehouse Picker
Adecco/ Fashionnova
Vernon, CA
2017 - 04.2019
- Collaborated with team members to achieve daily pick and pack goals.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Organized warehouse shelves and racks to maximize space utilization.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Resolved order-related challenges by implementing effective solutions for name changes, correcting address errors, and efficiently handling returns of wrong items.
Education
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Art Institute of North Hollywood
North Hollywood, CA01.2019
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Elizabeth Learning Center
Cudahy, CA01.2018
Skills
Fast learning: I have a good memory when doing new work activities
Teamwork: I work well with my colleagues to do a good job on time
Problem solving: I learned to solve problems with clients, as well as if I could not solve them I knew who to direct me for help
Work under pressure: Despite having pressure I can be focused and do a good job
Awards
Honor Roll 3.5-3.9(2017), Honor Roll 3.5-3.9(2016), Honor Roll 3.5-3.9(2015)
Activities
STEAM Club Senior Year 2018 Girls Build LA Senior Year 2018
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Gate Agent
Delta Airlines
05.2023 - Current
Floor Ambassador
Compass Group/ Delta Airlines
07.2021 - 05.2023
Warehouse Packer and Picker
Adecco/ Fashionnova
03.2021 - 05.2021
Warehouse Packer
Linda Finegold
10.2020 - 12.2020
Floor Attendant
HSMHOST/ American Airlines
04.2019 - 03.2020
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Art Institute of North Hollywood
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Elizabeth Learning Center
Warehouse Picker
Adecco/ Fashionnova
2017 - 04.2019