Mariah Leal
Friendswood,TX
Summary
Dedicated and detail-oriented professional with extensive experience in banking and financial services, including branch management and customer service. Proven track record in ensuring operational excellence, compliance with standards, and fostering team development. Seeking to leverage expertise in quality assurance to enhance operational efficiency and service quality within Wellby Financial.
Overview
10
10
years of professional experience
Work History
Assistant Branch Manager
Wellby Financial
03.2022 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Coached and developed new team members in alignment with branch service standards and objectives.
- Enhance member satisfaction by consistently exceeding expectations in service quality.
- Oversee branch operations, ensuring compliance with internal policies and governmental regulations.
- Manage daily staffing needs, including scheduling and conflict resolution, to ensure smooth branch operations.
Solutions Specialist IV
Wellby Financial
08.2017 - 03.2022
- Collaborated with team members and management to ensure successful branch operations and a high level of member service.
- Utilized strong interpersonal communication skills during member interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted members with setting up or closing accounts, completing loan applications, and signing up for new services.
Executive Assistant
Allstate Insurance
03.2017 - 07.2017
- Maintained comprehensive and accurate records, supporting smooth office operations.
- Answered phone calls professionally and courteously, providing excellent customer service.
- Welcomed visitors, assessed their needs, and directed them to the appropriate departments or individuals.
Senior Teller
Smart Financial Credit Union
02.2015 - 03.2017
- Delivered high-level service with a focus on privacy and confidentiality, building strong member relationships.
- Balanced and maintained teller cash drawer daily, ensuring accuracy and compliance.
- Stayed up-to-date with applicable laws and regulations to ensure compliance.
- Organized team-building activities and morale boosters to foster a positive work environment.
Education
High School Diploma -
Pearland High School
Pearland, TX06.2009
Skills
- Quality Assurance: Strong understanding of QA principles, process improvement, and compliance
- Operational Management: Experience in maintaining branch operations and adhering to internal and external standards
- Customer Service: Excellent communication and interpersonal skills, with a focus on exceeding member expectations
- Data Management: Proficient in maintaining accurate records and documentation
- Team Development: Skilled in coaching and developing team members to achieve professional growth
Timeline
Assistant Branch Manager
Wellby Financial
03.2022 - Current
Solutions Specialist IV
Wellby Financial
08.2017 - 03.2022
Executive Assistant
Allstate Insurance
03.2017 - 07.2017
Senior Teller
Smart Financial Credit Union
02.2015 - 03.2017
High School Diploma -
Pearland High School
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