Shalon Murphy
The Bronx
Summary
Dynamic professional with experience in many fields where maintaining confidentiality is always top priority. Proven ability to enhance customer experience through effective communication and attention to detail, ensuring fair outcomes while fostering teamwork and collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Election Worker
Board Of Elections In The City Of New York
11.2020 - Current
- Verified voter identification documents, maintaining integrity within the electoral process.
- Contributed to fair election outcomes by adhering strictly to established guidelines and protocols.
- Safeguarded sensitive voter information, maintaining confidentiality throughout the election process.
- Resolved voter inquiries, providing accurate information on voting procedures and eligibility requirements.
- Ensured accurate vote counts by diligently following established ballot handling procedures.
- Enhanced voter experience by efficiently managing registration processes and providing clear instructions.
- Assisted voters with disabilities, ensuring equal access to the voting process for all individuals.
Assistant
Bronxworks
09.2024 - 03.2025
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
Cashier/Barista
Housing Works Book Store
03.2015 - 10.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Hill Regional
Skills
- Voter assistance
- Verbal communication
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Certification
Administration Professional Certificate
Timeline
Assistant
Bronxworks
09.2024 - 03.2025
Election Worker
Board Of Elections In The City Of New York
11.2020 - Current
Cashier/Barista
Housing Works Book Store
03.2015 - 10.2015
High School Diploma -
Hill Regional
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