Mariah Martinez
La Mesa,CA
Summary
Adept at transforming challenges into triumphs, I honed my grooming expertise and customer service acumen at Petsmart, mastering tool sanitation and relationship building. By leveraging patience and empathy, I expanded clientele base significantly, ensuring high-quality, tailored grooming services that consistently exceeded customer expectations. Compassionate dog groomer with extensive experience in all aspects of grooming of dogs. Strong customer service abilities and particular talent in explaining procedures to pet parents and de-escalating negative confrontations. Consistently deliver quality service and a high level of excellence in animal care.
Overview
15
15
years of professional experience
Work History
Mobile Dog Groomer
Happy Spa Dogs
07.2021 - 01.2025
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in quality and consistency of grooming services provided.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
Professional Dog Groomer
Petsmart
10.2013 - 07.2021
- Maintained clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Assisted in training new employees on proper handling techniques, equipment usage, and salon policies as needed.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Promoted a safe working environment by enforcing company safety guidelines among team members consistently.
Manager Dog Groomer
Petsmart
02.2018 - 11.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Professional Dog Bather
Petsmart
05.2013 - 10.2013
- Contributed to increased revenue by upselling additional services such as nail trimming or ear cleaning during the dog bathing process.
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards for the safety of both pets and staff members.
- Reduced wait times for appointments through effective time management skills and efficient use of resources.
- Contributed to a positive workplace culture by maintaining a professional attitude and demonstrating strong teamwork skills.
- Collaborated with groomers to ensure seamless handoff of dogs after bathing, leading to improved appointment scheduling.
Service Attendant
Corner Bakery Cafe
05.2010 - 08.2013
- Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
- Collaborated with team members to improve overall service efficiency and achieve shared goals.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Ensured compliance with health and safety regulations by diligently monitoring procedures and implementing necessary adjustments when required.
- Provided exceptional customer support by addressing needs quickly and professionally.
Education
High School Diploma -
Loretto Academy
El Paso, TX05.2010
Skills
- Patience and Empathy
- Relationship Building
- Customer Service
- Appointment Scheduling
- Grooming best practices
- Tool sanitation methods
Timeline
Mobile Dog Groomer
Happy Spa Dogs
07.2021 - 01.2025
Manager Dog Groomer
Petsmart
02.2018 - 11.2018
Professional Dog Groomer
Petsmart
10.2013 - 07.2021
Professional Dog Bather
Petsmart
05.2013 - 10.2013
Service Attendant
Corner Bakery Cafe
05.2010 - 08.2013
High School Diploma -
Loretto Academy
Similar Profiles
Troy Robert SchnackenbergTroy Robert Schnackenberg
Professional Dog Groomer at Happy Spa Dogs Mobile GroomingProfessional Dog Groomer at Happy Spa Dogs Mobile Grooming
Krysta TraylorKrysta Traylor
Dog Trainer at Happy Dogs For Life Dog TrainingDog Trainer at Happy Dogs For Life Dog Training
ALEJANDRO CRUZALEJANDRO CRUZ
Supervisor at Happy Dogs NYCSupervisor at Happy Dogs NYC