Mariah Martinez
Beloit
Summary
Detail-oriented customer service representative with over 7 years of experience fostering customer loyalty and satisfaction. Proven ability to thrive in high-volume environments, efficiently resolving complex inquiries and complaints. Proficient in data entry, multi-line phone systems, and various software applications while maintaining confidentiality, with a strong emphasis on personalized interactions and exceptional service delivery. Eager to leverage extensive customer service expertise to enhance client experiences within a dynamic organization.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Buffalo Wild Wings
Beloit, WI
08.2023 - Current
- Happily greeted and served both new and returning guests.
- Developed relationships resulting in customer loyalty.
- Taking orders and managing time in order to efficiently and effectively serve 150-200 guests a shift.
Customer Service Representative
Watkins Construction LLC
Beloit, WI
03.2025 - 11.2025
- Responded to all incoming calls, addressing inquiries and directing them to appropriate departments for resolution.
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Maintained confidentiality and security of sensitive information by following established protocols
- Entered and verified data accurately into company database, ensuring data integrity
- Assisted benefits administration process through streamlined enrollment and record-keeping capabilities of the chosen HRIS tool.
Hostess/Server
Olive Garden
Janesville, WI
04.2022 - 07.2023
- Managed waitlists efficiently, optimizing table turnover and minimizing guest wait times.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Resolved guest complaints promptly, enhancing overall dining experience and loyalty.
- Maintained cleanliness and organization of workstations, adhering to health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Picker/Packer
Staples Distribution
Beloit, WI
06.2021 - 12.2021
- Assembled and packed 500-1000 boxes per shift, carefully following the companies policies and procedures.
- Preformed daily quality checks of inventory, ensuring damaged items were reported and removed for inspection.
Assistant Manager
Little Caesars Pizza
Beloit, WI
04.2020 - 11.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
High school diploma -
Beloit Memorial Highschool
Beloit, WI06.2021
Skills
- Food industry
- Strong work ethic
- Exceptional customer service
- Cash handling
- Safe food handling
- HRIS
- Accounts payable
- Attention to detail
- Computer operation
- Microsoft Excel
- Communication skills
- Microsoft Outlook
- Task prioritization
Timeline
Customer Service Representative
Watkins Construction LLC
03.2025 - 11.2025
Server/Bartender
Buffalo Wild Wings
08.2023 - Current
Hostess/Server
Olive Garden
04.2022 - 07.2023
Picker/Packer
Staples Distribution
06.2021 - 12.2021
Assistant Manager
Little Caesars Pizza
04.2020 - 11.2021
High school diploma -
Beloit Memorial Highschool