Mariah Mincey
Miramar,FL
Summary
Dynamic professional with expertise in sales strategy development and customer service, honed at Waste Management. Streamlined order processing, boosting efficiency by 20%. Proven ability in scheduling and negotiation, enhancing team performance. Adept at fostering client satisfaction and driving operational improvements. Skilled in office administration, supporting seamless communication and collaboration.
Overview
11
11
years of professional experience
Work History
Sales Support Coordinator
Waste Managment
DAVIE
12.2024 - Current
- Coordinated communication between sales teams and clients to enhance customer satisfaction.
- Streamlined order processing systems to improve operational efficiency and reduce errors.
- Developed training materials for onboarding new sales support staff, facilitating knowledge transfer.
- Managed inventory tracking systems to ensure timely product availability for sales initiatives.
- Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.
- Supported sales representatives in their efforts to meet or exceed individual targets by providing necessary resources and assistance.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing timely solutions.
- Coordinated responses and resources to handle special client requests.
ADMINSTRATOR
UPS
MIAMI
10.2021 - 12.2024
- Assisted in managing daily administrative tasks to ensure smooth office operations.
- Supported the preparation and organization of documents for meetings and reports.
- Coordinated appointment scheduling and maintained calendars for team members.
- Implemented filing systems to enhance document retrieval efficiency.
- Responded to inquiries via phone and email, providing timely information and assistance.
- Contributed to maintaining office supplies inventory through regular monitoring and ordering.
- Collaborated with team members on various projects, fostering a cooperative work environment.
- Maintained personnel records and updated internal databases to support document management.
Office Supervisor
Mercedes-Benz
Coconut Creek, FL
01.2018 - 10.2021
- Supervised daily office operations, ensuring adherence to company policies and procedures.
- Coordinated scheduling and task assignments for support staff, optimizing workflow efficiency.
- Implemented process improvements, enhancing productivity and reducing operational bottlenecks.
- Trained and mentored new employees on office protocols and software systems.
Driver Coordinator
UPS
HIALEAH
10.2014 - 01.2018
- Coordinated daily schedules to optimize driver routes and improve delivery efficiency.
- Monitored vehicle maintenance and ensured compliance with safety regulations.
- Communicated effectively with drivers to resolve issues and enhance performance.
- Analyzed route data to identify trends and recommend operational improvements.
- Collaborated with logistics teams to streamline operations and reduce delays.
- Implemented tracking systems to monitor delivery status and ensure timely service.
Education
High School Diploma -
Miami Carol City Senior High School
Miami, FLSkills
- Goals and performance
- Scheduling
- Sales strategy development
- Effective negotiation
- Customer Service
- Fast typing speed
- Office administration
- Administrative support
Timeline
Sales Support Coordinator
Waste Managment
12.2024 - Current
ADMINSTRATOR
UPS
10.2021 - 12.2024
Office Supervisor
Mercedes-Benz
01.2018 - 10.2021
Driver Coordinator
UPS
10.2014 - 01.2018
High School Diploma -
Miami Carol City Senior High School