Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Montes

Fort Lauderdale,FL

Summary

Dynamic professional with a strong background in customer service. Proven ability to resolve conflicts and enhance team performance while maintaining high standards of professionalism. Skilled in cash handling and time management, contributing to operational efficiency and customer satisfaction. I am dedicated and hardworking with a strong work ethic and a passion for consistently delivering high-quality results. Known for reliability, attention to detail, and a commitment to exceeding expectations in every task.

Overview

4
4
years of professional experience

Work History

Cashier

Exxon Gas Station
10.2024 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions.
  • Restocked and organized merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.

Warehouse Helper

El Dollar Furniture Inc.
01.2024 - 04.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used pallet jacks to relocate products.
  • Kept warehouse stations and equipment in good working order.
  • Checked packages and merchandise for damage and notified vendors.

Front Desk Receptionist

Holy Cross Medical Group
07.2023 - 09.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create a welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Shift Coordinator

TJX Companies
08.2021 - 01.2022
  • Evaluated ongoing employee training requirements based on observed performance gaps and coordinated the delivery of necessary training programs to address identified needs.
  • Successfully managed conflicts among staff members, resulting in improved morale and reduced workplace tension.
  • Participated in hiring decisions, conducting interviews, and evaluating potential candidates to ensure appropriate staffing levels were maintained on each shift.
  • Coordinated cross-departmental collaboration for seamless operations during shifts.
  • Monitored and improved performance of teams and individual employees.
  • Verified quality of all work performed to meet demanding targets.
  • Assisted management in identifying areas of improvement within the facility, leading to increased productivity and overall success.
  • Maintained high safety standards with thorough training sessions and regular safety audits.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

Associates of Sports Management - Sports

University Of Fort Lauderdale
Fort Lauderdale, FL
06-2029

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Conflict resolution
  • Time management skills
  • Cash handling
  • Team collaboration
  • Written and verbal communication
  • Professionalism and courtesy

Timeline

Cashier

Exxon Gas Station
10.2024 - 04.2025

Warehouse Helper

El Dollar Furniture Inc.
01.2024 - 04.2025

Front Desk Receptionist

Holy Cross Medical Group
07.2023 - 09.2024

Shift Coordinator

TJX Companies
08.2021 - 01.2022

Associates of Sports Management - Sports

University Of Fort Lauderdale

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Mariah Montes