Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Montoya

Denver,CO

Summary

Highly experienced, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

4
4
years of professional experience

Work History

Sales Associate

Cricket
05.2021 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.

Call Center Representative Specialist

Arotech
01.2019 - 05.2021
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Processed debit and credit card and electronic check payments.

Education

GED -

Longmont High School
Longmont, CO

Skills

  • Multitasking Strengths
  • Cash Handling Accuracy
  • Excellent People Skills
  • Money Transfer Systems
  • Cash Register Operation
  • Customer Service
  • Verbal Communication
  • Time Management
  • Sales Training

Timeline

Sales Associate

Cricket
05.2021 - 01.2023

Call Center Representative Specialist

Arotech
01.2019 - 05.2021

GED -

Longmont High School

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Mariah Montoya