MARIAH MUSQUIZ
San Antonio,TX
Summary
Dedicated Intake Specialist with a strong background in legal intake, administrative tasks, and remote client support. Skilled at managing high call volumes, scheduling consultations, maintaining case accuracy, and supporting operational efficiency. Proven ability to exceed performance goals in fast-paced, client-facing roles.
Overview
5
5
years of professional experience
Work History
Intake Specialist
Tessmer Law Firm, P.L.L.C
09.2023 - Current
- Scheduled and coordinated family law consultations, regularly exceeding weekly goals and performance metrics.
- Maintained accurate intake records in Clio, ensuring timely follow-through that supported client conversion and new client onboarding.
- Performed a variety of administrative tasks including call handling, email correspondence, documentation management, and scheduling.
- Provided professional, compassionate communication in emotionally sensitive cases.
- Utilized Microsoft Excel to track intake metrics and report performance trends to management.
Customer Support Representative
Alorica – Best Egg Account
08.2021 - 09.2023
- Assisted customers with personal loan applications and account updates.
- Attended daily Microsoft Teams meetings and collaborated across departments.
- Conducted data review and analysis to improve service accuracy.
- Exceeded sales metrics and ranked among top performers in a competitive environment.
Sales Associate / Shift Lead
JCPenney
11.2020 - 08.2021
- Processed high-volume transactions and trained new hires.
- Led shifts, managed returns, and upheld store appearance and inventory.
Education
High School Diploma - undefined
South San Antonio High School
01.2021
Skills
- Client Intake & Scheduling
- Legal Case Documentation
- Customer Relationship Management
- Remote Communication Tools (Zoom, Outlook, Clio)
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Multitasking and Time Management
- Effective Verbal & Written Communication
- Confidentiality & Discretion
- Attention to Detail
- Administrative Support
Timeline
Intake Specialist
Tessmer Law Firm, P.L.L.C
09.2023 - Current
Customer Support Representative
Alorica – Best Egg Account
08.2021 - 09.2023
Sales Associate / Shift Lead
JCPenney
11.2020 - 08.2021
High School Diploma - undefined
South San Antonio High School