MARIAH NUNLEY
Atrium Healthcare
Concord,NC
1
Certification
17
years of professional experience
Experienced customer care representative with 14+ years of experience delivering customer support across telecommunications and service industries.,Drives resolution of escalated concerns, manages demanding call volume, and supports positive customer experiences through professional communication.,Brings strong empathy, effective communication, and reliable performance to customer service teams.
Work History
Financial Assistance/Patient Access Representative
7 Months- Greeted patients and gathered required registration details for healthcare services.
- Checked insurance eligibility and benefit coverage for patients.
- Verified insurance eligibility and benefits for patient admissions and appointments.
- Reconciled bank statements, ledger entries, and supporting records to resolve discrepancies.
- Processed Medicaid applications accurately, ensuring timely access to healthcare services for eligible members.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
1 Year 2 Months- Resolved customer inquiries through phone and email communication.
- Managed customer accounts using CRM software effectively.
- Collaborated with teams to enhance service delivery and support.
- Documented customer interactions in compliance with company policies.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer support through various communication channels.
- Assisted hosts with listing management and booking inquiries effectively.
- Handled escalated issues while maintaining a professional demeanor at all times.
Customer Service Representative
5 Years 3 Months- Manage inbound and outbound customer inquiries, focusing on account management and billing resolution.
- Consistently meet or exceed daily performance targets for quality, efficiency, and customer satisfaction.
- Train new hires on CRM systems, call handling techniques, and company procedures.
Customer Support Specialist
5 Years 7 Months- Provided technical and billing support for internet and cable services.
- Recognized as a Top Performer for maintaining outstanding customer satisfaction ratings.
- Collaborated with internal teams to enhance service efficiency and issue resolution processes.
Call Center Agent
4 Years 5 Months- Assisted customers with billing inquiries, payments, and account updates.
- Handled 70+ calls daily while maintaining accuracy and positive customer interactions.
- Built strong rapport with customers, consistently exceeding performance metrics.
Education
Certified Nursing Assistant - Certified Nursing Assistant
High School Diploma
Associate of Business Administration
Skills
Customer Communication & Retention
Technical Troubleshooting
Conflict Resolution
Data Entry Accuracy
Problem solving
Time management
Customer consulting
CRM Systems (Salesforce
Zendesk)
Billing & Account Management
High-Volume Call Handling
Virtual Collaboration
Effective communication
Opening and closing accounts
Critical thinking
Certification
Top Performer Award - Spectrum (2018), Certified Nursing Assistant (CNA), Customer Service Excellence Certification, 98% Customer Satisfaction Rating, Leadership in Training New Agents
Timeline
Financial Assistance/Patient Access Representative
Atrium Healthcare
2026.03 - CurrentRead More
Customer Service Representative
Airbnb
2024.11 - 2026.01Read More
Customer Service Representative
Conduit Global Services
2019.07 - 2024.10Read More
Customer Support Specialist
Spectrum
2013.12 - 2019.07Read More
Call Center Agent
APAC Customer Service
2009.05 - 2013.10Read More
American Public University
Associate of Business Administration
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Dudley High School
High School Diploma
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Guilford Technical Community College
Certified Nursing Assistant from Certified Nursing Assistant
Read More