Victoria Boyd
Meridian,MS
Summary
Detail-oriented Financial Counselor experienced in insurance verification and customer relationship management. Delivered effective pre-registration processes and communicated financial obligations clearly to patients. Focused on providing guidance and support to enhance patient experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Financial Counselor/Patient Access Representative
Baptist Anderson Medical Center
Meridian, Mississippi
05.2011 - Current
- Verified patient insurance details, including deductibles and out-of-pocket expenses, to ensure accurate financial assessments upon hospital entry.
- Conduct calls with the patient and explain their coverage and any financial assistance programs offered by the hospital.
- Informed patients about upfront balances and their due dates at the time of service.
- Confirmed and coordinated patient appointments, enhancing scheduling efficiency and patient experience.
- Collaborated with schedulers and nursing staff to verify accurate insurance information for pre-certifications, ensuring compliance and facilitating patient care.
- Pre-registered patients daily for upcoming tests or procedures.
Education
High School Diploma -
Meridian High School
Meridian, MS05-2003
Skills
- Insurance verification
- Financial assessment
- Coverage explanation
- Insurance coordination
- Patient pre-registration
- Payment negotiation
- Insurance knowledge
- Software proficiency
- Telephone communication
- Customer relationship management
- Customer communication
- Multitasking and Organization
- Attention to detail
- Customer service
Languages
English
Professional
Accomplishments
- Employee of the Month June 2017
Certification
- CT Super User with Epic Training
Timeline
Financial Counselor/Patient Access Representative
Baptist Anderson Medical Center
05.2011 - Current
High School Diploma -
Meridian High School