Mariah Olige
Houston
Summary
Hello! I’m Mariah Olige, currently an Account Manager at RNR Tire Express. I bring a strong background in administration, security, and retail, with over a year of experience in managing visitor requests, overseeing security protocols, and supporting daily operations. In my current role, I specialize in account management and collections—working closely with customers to resolve outstanding balances while maintaining positive relationships. I’m organized, dependable, and comfortable using Microsoft Outlook for professional communication and Word for creating documents. I’m good at keeping schedules organized and helping things run smoothly while providing reliable support and good customer service.
Overview
4
4
years of professional experience
Work History
Account Manager
RNR Tire Express
Pasadena, TX
07.2025 - Current
- Manage customer accounts by ensuring timely payments, resolving issues, and maintaining strong client relationships.
- Collections: Contact and follow up with customers on past-due accounts, negotiate payment plans, and reduce delinquency while preserving customer rapport.
- Customer Service: Provide excellent in-person and phone support by addressing customer needs, explaining services, and ensuring satisfaction.
- Communication: Communicate clearly and professionally with customers, team members, and management to ensure smooth operations.
- Cash Handling: Accurately process payments, handle cash, and reconcile transactions in line with company policies.
- Conflict Resolution: De-escalate customer concerns with empathy and professionalism to reach positive outcomes.
- Conduct field visits for collections and merchandise recovery while following safety and company protocols.
Security Administrate Assistant (AUS)
ExxonMobil
Baytown, TX
09.2023 - 07.2025
- Greeted staff, guests, vendors, and contractors upon facility entry.
- Managed crowd control during large events.
- Resolved customer complaints promptly and professionally.
- Verified visitor IDs to ensure secure access.
- Handled multiple phone lines, directing calls, and resolving issues.
- Performed accurate data entry to maintain records and visitor logs.
- Demonstrated strong organizational and communication skills.
Key Carrier to Assistant Store Manager
Dollar General
China, Dayton, Liberty, TX
11.2021 - 09.2023
- Oversaw daily store operations, including customer service, inventory management, staff scheduling, and shift transitions.
- Handled customer inquiries and complaints in person and over the phone, ensuring timely and professional resolution.
- Supported sales goals by assisting with product selection, processing returns/exchanges, and executing promotional campaigns.
- Provided team leadership during peak hours, motivating staff to meet performance targets and uphold service standards.
- Monitored store safety through surveillance systems and captured customer data to support future marketing efforts.
Education
High School Diploma - undefined
Dayton, TX05.2019
Skills
- Experienced in account management and collections, with a focus on resolving outstanding balances while maintaining strong customer relationships
- Detail-oriented Administrative Assistant with strong expertise in Microsoft Office Suite (Outlook, Word, Excel)
- Proven ability to enhance productivity, support daily operations, and uphold a high standard of professionalism
- Skilled in accurate data entry and information management, with a keen eye for detail
- Possesses a foundational understanding of security systems and protocols, contributing to a safe and compliant work environment
Timeline
Account Manager
RNR Tire Express
07.2025 - Current
Security Administrate Assistant (AUS)
ExxonMobil
09.2023 - 07.2025
Key Carrier to Assistant Store Manager
Dollar General
11.2021 - 09.2023