MARIA H OMLIE
Johns Creek,GA
Summary
Bilingual Mass Communication professional with over 15 years of experience supporting clients from diverse cultural and socioeconomic backgrounds in customer service, banking, and case-support roles. Highly skilled in client intake, clear and culturally competent communication, information gathering, and documentation, with strong attention to confidentiality and accuracy. Known for providing compassionate, solution-oriented support to individuals navigating sensitive and high-stress situations, while maintaining organized records and timely follow-up in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Teacher's Assistant
Dunwoody Baptist School
Sandy Springs, GA
12.2024 - Current
- Supported daily operations by assisting with structured activities and preparing organized materials and resources for 12 students.
- Assisted a lead professional in implementing plans, tracking progress, and observing outcomes, ensuring consistency and follow-through.
- Maintained organized records, supplies, and workspaces, supporting efficiency and compliance with established procedures.
- Assisted lead teacher in developing and implementing lesson plans tailored to diverse learning styles.
Translator and Interpreter
Love Justice International
Atlanta, GA
01.2022 - 01.2024
- Provided bilingual translation services (English–Spanish) for 50+ documents, including internal communications, client-facing content, and reports.
- Conducted data audits and information verification on 100+ records, ensuring accuracy, consistency, and compliance across regional documentation (South America).
- Reviewed, organized, and corrected documentation, reducing errors by approximately 20–30% and supporting case-related research and reporting.
- Maintained strict confidentiality while handling sensitive information, meeting 100% internal data-handling standards.
Freelance Writer
Mujer Magazine
Atlanta, GA
01.2020 - 2022
- Conducted interviews with artists and public figures, gathering accurate information for publication and reporting purposes.
- Gathered, verified, and documented information from interviews, producing 20+ written pieces using a research-oriented and detail-focused approach.
- Translated and reviewed 30+ television episodes from English to Spanish to gain in-depth understanding of characters, storylines, and context, enabling the preparation of accurate, informed interview questions.
- Collaborated with editorial teams through weekly coordination meetings, ensuring consistent messaging, organized documentation, and on-time delivery of content.
Client Service Representative
Bank of America / First Citizens Bank
Atlanta, GA
2017 - 01.2020
- Provided high-quality client service and support, ensuring clear communication and positive client experiences.
- Built and maintained trusted relationships with clients, demonstrating empathy, professionalism, and follow-through.
- Managed client inquiries and concerns, ensuring timely, accurate resolution and appropriate documentation.
- Recognized as Top Performer / Employee of the Month for successfully assisting and onboarding 10+ Spanish-speaking clients at the branch.
Self-Employed
Gourmet Catering Services
Caracas, Venezuela
01.2009 - 01.2016
- Owned and operated a small business, managing client intake, scheduling, coordination, and service delivery.
- Worked directly with clients to assess needs, clarify requirements, and provide solutions in time-sensitive situations.
- Managed logistics, timelines, and multiple priorities to ensure successful execution of services.
- Applied critical thinking and problem-solving to resolve issues quickly in fast-paced environments.
- Maintained strong client relationships through professionalism, reliability, and follow-up.
- Worked directly with clients to assess needs, clarify requirements, and deliver solutions in time-sensitive situations, maintaining a 95%+ client satisfaction rate based on repeat business and referrals.
PR Consultant Assistant
GPC Consulting
Caracas
01.2010 - 01.2012
- Assisted in planning, coordinating, and executing projects while ensuring deliverables met timelines, quality standards, and client objectives.
- Prepared, organized, and distributed written materials, demonstrating strong documentation and attention to detail.
- Maintained and updated client and contact databases, ensuring accurate records and effective tracking of communications.
- Communicated professionally with multiple stakeholders, including clients and external partners, to support ongoing projects.
- Built and maintained professional working relationships through clear communication, follow-up, and reliability.
Marketing Assistant
Complot Magazine
Caracas
03.2007 - 04.2009
- Prepared written proposals and documentation that supported a 25% increase in client engagement and revenue during the first year, ensuring accuracy, clarity, and timely delivery.
- Maintained and updated client records, contact information, and activity tracking, supporting organized workflows.
- Communicated with clients to manage ongoing relationships, follow up on requests, and ensure continuity of services.
- Conducted door-to-door outreach to 40–50 clients per month, maintaining accurate client records, contact information, and activity tracking to support organized workflows.
Education
Bachelor’s Degree - Mass Communication and Media Production
Universidad Santa Maria
04-2012
Skills
Administrative:
- Document Management
- Calendar Coordination
- Case Workflow Management
- Data base
Communication & Interpersonal:
- Bilingual (English / Spanish)
- Proofreading & Editing
- Detail-Oriented
Research & Analysis:
- Information Verification
- Research & Fact Gathering
- Investigation Support
Software:
- Microsoft Office Suite (Word/Excel/Outlook)
- Dropbox
- Canva/ Adobe basics
- Digital Marketing
Timeline
Teacher's Assistant
Dunwoody Baptist School
12.2024 - Current
Translator and Interpreter
Love Justice International
01.2022 - 01.2024
Freelance Writer
Mujer Magazine
01.2020 - 2022
PR Consultant Assistant
GPC Consulting
01.2010 - 01.2012
Self-Employed
Gourmet Catering Services
01.2009 - 01.2016
Marketing Assistant
Complot Magazine
03.2007 - 04.2009
Client Service Representative
Bank of America / First Citizens Bank
2017 - 01.2020
Bachelor’s Degree - Mass Communication and Media Production
Universidad Santa Maria