Mariah Ortega
Denver,Lakewood
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Dynamic referral coordinator with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Referral Coordinator
Mile High Family Medicine
Lakewood, CO
11.2022 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
Training Captain
Chick fil a
Lakewood, United States
02.2021 - Current
- Assessed course and weather to assist with managing passenger safety.
- Maintained records of daily activities, weather and sea conditions, pollution control efforts, and passenger status.
- Checked for spills and other pollutants to communicate findings to land staff.
- Calculated sightings of land by using electronic sounding devices.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
Team Member
Wendys
Lakewood, United States
03.2019 - 09.2021
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
Sales Associate
Bath and Body works
lakewood, Denver
09.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Associates In Medical Assistance -
Emily Griffith Technical College
Denver, CO11.2024
High School Diploma -
Abraham Lincoln High School
05.2020
Skills
- Maintenance Services
- Customer Experience
- Interpersonal Communnication
- Client Support
- Customer Orders
- Customer Relations
- Job Assignments
- Cash Management
- Guest Satisfaction
- Orienting New Employees
Accomplishments
- Supervised team of 28 staff members.
- Awarded “Employee of the Month” in 2020.
- Brought in new customers.
- Trained and mentored 30 employees.
Languages
Spanish
Full Professional
English
Full Professional
Japanese
Limited Working
Portuguese
Limited Working
Italian
Limited Working
Timeline
Referral Coordinator
Mile High Family Medicine
11.2022 - Current
Training Captain
Chick fil a
02.2021 - Current
Sales Associate
Bath and Body works
09.2020 - 02.2021
Team Member
Wendys
03.2019 - 09.2021
Associates In Medical Assistance -
Emily Griffith Technical College
High School Diploma -
Abraham Lincoln High School