Mariah Palmer
Park Forest,IL
Summary
Dynamic professional with a proven track record at the studio, adept in customer/client relations and proficient in Microsoft Suite Programs. Demonstrated ability to manage time effectively, assisting over 30 residents daily with a compassionate approach. Excelled in multitasking and maintaining confidentiality, enhancing client satisfaction and operational efficiency. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
Work History
Receptionist
Portrait Studio
Orland Park, IL
08.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
Substitute Teacher
American Reads
Peoria, IL
08.2023 - 05.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
CNA
Nursing Home
Chicago Heights, IL
11.2022 - 08.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Supported needs of 30+ residents under long-term care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
High School Diploma -
Rich Township High School
Olympia Fields, IL05.2023
Dual Enrolled -
Prairie State College
Olympia Fields, IL05.2023
Skills
Technical Skills
- CPR certified
- CNA certified
- Data Entry
- Experienced with Electronic Medical Records
- Proficient in Microsoft Suite Programs
- Customer/Client relations
- Scheduling appointments
- File Management
Soft Skills
- Time Management
- Organization Skills
- Professional Demeanor
- Assisting 30 residents daily
- Excellent verbal and written communication
- Typing speed
- Tech-Savvy
Timeline
Substitute Teacher
American Reads
08.2023 - 05.2024
CNA
Nursing Home
11.2022 - 08.2023
Receptionist
Portrait Studio
08.2021 - Current
High School Diploma -
Rich Township High School
Dual Enrolled -
Prairie State College