Mariah Palomarez
Joliet,IL
Summary
Motivated individual with talent for guest services. Proactive with history of managing multiple tasks in various areas with specialties in team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environments, excelling on any given tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dental Assistant
Dental Dreams
Joliet, IL
03.2023 - 03.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Service Desk Representative/ Lead Associate
Walmart
05.2020 - 11.2022
- Assisted and directed shoppers to item locations while keeping communication within all departments
- Managed the money intake and outtake between exchanges and returns
- Answered phone calls throughout the work period to aid customers' questions and requests
- Filed and organized written complaints/complications and paperwork for damaged items
- Managed team and appointed tasks to given individuals
- Documented teams' performance for the week and looked for ways of improvement for daily task activities.
Environmental Service Technician
Saint Joseph Hospital
11.2022 - 02.2023
- Followed sanitation schedule and documented cleaning activities
- Took care of rooms before patient admission or after discharge according to changing furniture and cleaning needs
- Utilized Personal Protective Equipment (PPE) correctly
- Cleaned and sanitized rooms daily
- Greeted patients and families, maintaining facility and team professionalism with friendly support
- Complied with company policies regarding safe storage of chemicals
- Applied industrial chemicals safely to clean surfaces in unsterile environments
- Handled and stored hazardous chemicals safely to prevent injury or illness
- Reduced cleaning time significantly while maintaining company quality standards.
Orthodontic Assistant
Beauty Smile Orthodontics
469 S Weber Rd Bolingbrook, IL 60490
04.2024 - Current
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
- Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
- Reduced appointment wait times with efficient room setup and breakdown between patients.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
Education
Associate of Applied Science in Applied Science - Health And Wellness
Joliet Junior College
Joliet, ILHighschool Diploma -
Joliet West Highschool
Joliet05.2022
Skills
- CPR Certification
- Bilingual (Spanish)
- Multitasking and Prioritization
- Tracking and Documentation
- Cleaning
- PPE Compliance
- Customer Service
- Verbal and Written Communication
- Team Management
- Planning & Organizing
- Critical Thinking
- Workplace Safety
- Evaluating Employee Work
- Goal Setting
- Problem-Solving
- Issue and Resolution Tracking
- Recommending Solutions
- Identifying Environmental Concerns
- Able to Lift 50 Lbs
- Spanish
- Time Management
- Customer service
- Dental assisting
- Time management
- Communication skills
- Hospital experience
- Guest services
- Patient care
- Documentation review
- Positive Psychology
- Medical imaging
Certification
- CPR Certification
- Coronal Polish Certificate
- Certified Dental Assistant
- Registered Dental Assistant
Languages
Spanish
Limited Working
Timeline
Orthodontic Assistant
Beauty Smile Orthodontics
04.2024 - Current
Dental Assistant
Dental Dreams
03.2023 - 03.2024
Environmental Service Technician
Saint Joseph Hospital
11.2022 - 02.2023
Service Desk Representative/ Lead Associate
Walmart
05.2020 - 11.2022
Associate of Applied Science in Applied Science - Health And Wellness
Joliet Junior College
Highschool Diploma -
Joliet West Highschool