MARIAH PHILLIPS
Henderson,NV
Summary
Outgoing Customer Support Specialist experienced in using multimedia tools to drive brand awareness. Improved customer satisfaction by building rapport and staying in alignment with the core values of the establishment.
Overview
9
9
years of professional experience
Work History
High School Diploma, California Virtual Academies
05.2015
Remote Billing Specialist
Constant Contact
01.2024 - Current
- Responded to customer concerns and questions on daily basis.
- Monitored customer accounts to identify and rectify billing issues.
- Reviewed outstanding invoices and performed collections duties.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Processed and verified invoices to secure accuracy of billing information.
Remote Customer Support Specialist 2
Constant Contact
10.2022 - 01.2024
- Sustained companies core values throughout high call volume
- Assisted customers with reaching milestones
- Recommended features to help upscale customer experience
- Walked through important details to get customers more familiar with the product
- Built rapport with customers for ultimate customer satisfaction
- Researched and identified solutions to technical problems.
- Answered constant flow of customer calls with minimal wait times.
Social Media Manager
Mount.M
03.2020 - 10.2022
- Interacted with community on social media to establish relationship with customers
- Used pop up campaigns to encourage customers to return their business
- Increased exposure for higher online traffic through SEO
- Coordinated content on a weekly basis for highest engagement
- Answered all customer questions and concerns within a timely manner.
Ecommerce Manager
Mellore
10.2019 - 03.2020
- Arranged for store meetings to ensure employees are up to date with latest company policy
- Fulfilled online orders
- Met environmentally controlled warehouse operation requirements
- Inspected new product to verify safe selling condition
- Assisted with loading/unloading
- Experienced with Shopify Software
- Achieved daily packing goal expectations
- Received and processed returns
- Maintained a clean and organized work environment for safety precautions
- Accurately assisted customers using troubleshoot methods for their online orders
- Provided technical support to customers experiencing issues with their account/orders
- Up to date with Microsoft Office Software
- Initiated outbound calls to follow up with customer
- Collect inbound calls to assist customer with any questions or concerns.
Store Manager
Irene's Story
11.2017 - 10.2019
- Analyzed sales data to maximize sales revenue
- Protected company values using behavioral-based coaching methods
- Exceeded yearly sale goals by 42% through add on sale techniques
- Reduced shrinkage by monitoring customers at all times and using security tags
- Interviewed, hired, and trained employees for multiple positions
- Entered important sales data to refer to when necessary
- Lead by example and demonstrated excellent customer service on an ongoing basis
- Documented logistic arrival dates
- Enforced to do list during slow business hours.
Assistant Store Manager
Irene's Story
11.2016 - 11.2017
- Managed all opening and closing duties
- Requested merchandise and supply stock needs
- Rotated visual displays to increase store foot traffic
- Motivated sales team to reach their daily sales expectations
- Communicated efficiently with store manager
- Answered and received high volume calls regarding customer needs.
Key Holder
Irene's Story
02.2016 - 11.2016
- Directed customer to products that best aligned with their needs
- Supervised sales associates while manager off-duty
- Cleaned and organized sales floor to properly welcome customers in
- Helped un package and sensor new inventory
- Assisted visual merchandising team with dressing mannequins in latest trending styles.
Sales Associate
Irene's Story
02.2015 - 02.2016
- Redirected customers to stores in which products needed where in stock
- Remained punctual with time to build trust
- Monitored fittings rooms to minimize inventory lost
- Consistently folded clothes for neat and appealing table displays
- Promoted daily specials verbally to attract browsing customers
- Operated cash register with 100% accuracy.
Education
High School Diploma -
CAVA
Simi Valley05.2015
Skills
- Problem Solving
- Microsoft Office
- Interpersonal Skills
- CRM Software
- Five 9 Software Proficiency
- Account Management
- Mentorship
- Data Entry
Timeline
Remote Billing Specialist
Constant Contact
01.2024 - Current
Remote Customer Support Specialist 2
Constant Contact
10.2022 - 01.2024
Social Media Manager
Mount.M
03.2020 - 10.2022
Ecommerce Manager
Mellore
10.2019 - 03.2020
Store Manager
Irene's Story
11.2017 - 10.2019
Assistant Store Manager
Irene's Story
11.2016 - 11.2017
Key Holder
Irene's Story
02.2016 - 11.2016
High School Diploma, California Virtual Academies
05.2015
Sales Associate
Irene's Story
02.2015 - 02.2016
High School Diploma -
CAVA
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