Mariah Porraz
Waco,TX
Summary
Dynamic professional with extensive experience at Jersey Mike's Subs, excelling in team leadership and customer service management. Proven track record in enhancing operational efficiency and driving sales growth through effective training and problem-solving. Skilled in inventory management and fostering a positive work environment, ensuring high standards of service and satisfaction.
Overview
10
10
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
Waco, TX
02.2025 - 05.2025
- Supervised daily operations to ensure quality and consistency in food preparation.
- Trained new team members on customer service standards and operational procedures.
- Managed inventory levels, placing orders to maintain stock for peak hours.
- Implemented efficient workflow processes to enhance speed of service during busy shifts.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Monitored food safety practices to comply with health regulations and standards.
- Collaborated with management on promotional initiatives to drive sales growth within the store.
General Manager
Jersey Mike's Subs
Bozeman, MT
01.2023 - 05.2023
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained and developed staff on operational standards and customer service techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated promotional events to enhance brand visibility and drive sales growth.
- Monitored financial performance, identifying areas for cost reduction and revenue enhancement.
- Analyzed customer feedback to improve menu offerings and overall dining experience.
- Fostered a positive work environment through effective team communication and conflict resolution.
- Established quality control measures to maintain high food safety standards and compliance.
Business Development Manager
Express Employment
Springdale, AR
08.2022 - 01.2023
- Developed client relationships to identify business needs and opportunities.
- Conducted market research to analyze industry trends and competitive landscape.
- Collaborated with cross-functional teams to create tailored service offerings.
- Executed strategic sales presentations to showcase company services effectively.
- Answered phones calls and Emails
- Set up interviews
Customer Service Manager
Walmart
Siloam Springs, AR
03.2015 - 10.2020
- Led customer service team to enhance support efficiency and improve resolution times.
- Developed training programs to increase staff proficiency in customer interaction protocols.
- Implemented feedback systems to gather insights and drive service improvements.
- Oversaw daily operations, ensuring compliance with company policies and standards.
- Analyzed customer satisfaction data to identify trends and inform strategic decisions.
- Fostered a culture of teamwork, enhancing collaboration among departments for better service delivery.
- Resolved complex customer issues by employing problem-solving techniques and escalation processes.
Education
High School Diploma -
Ruach & Emmet
Springdale, AR05-2013
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Team supervision
- Team collaboration and leadership
- Customer service management
- Creative problem solving
- Staff education and training
- Staff supervision
- Goal setting and tracking
Timeline
Shift Leader
Jersey Mike's Subs
02.2025 - 05.2025
General Manager
Jersey Mike's Subs
01.2023 - 05.2023
Business Development Manager
Express Employment
08.2022 - 01.2023
Customer Service Manager
Walmart
03.2015 - 10.2020
High School Diploma -
Ruach & Emmet