MARIAH PRATT
Sanford
Summary
Dynamic and results-driven Florida Real Estate Sales Associate with a proven track record in call-center sales, customer service, and client follow-up. Expertise in managing high call volumes, qualifying leads, and supporting marketing initiatives effectively. Eager to transition into leasing consultant roles, leveraging strong communication and organizational skills while demonstrating a commitment to continuous learning within the industry. Passionate about delivering exceptional service and fostering positive client relationships to drive success.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Amazon
01.2023 - 01.2026
- Delivered packages efficiently across designated routes, ensuring timely arrivals and customer satisfaction.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Managed delivery schedules, optimizing routes for maximum efficiency and fuel economy.
- Collaborated with dispatch team to coordinate last-minute changes and ensure successful deliveries.
Cocentrix/Convergys – Paypal
01.2019 - 01.2023
- Managed high-volume inbound calls assisting members with billing and coverage questions
- Accurately documented client interactions and resolved concerns efficiently
- Maintained professional communication and strong customer satisfaction
Clerk
United States Postal Service (USPS)
01.2017 - 01.2019
- Assisted customers with mailing services, transactions, and product purchases
- Handled cash, credit, and money orders accurately in a fast-paced environment
- Maintained compliance with USPS procedures and customer service standards
Pse Clerk
United States Postal Service (USPS)
01.2015 - 01.2017
- Sorted and processed high volumes of packages and mail to ensure accurate routing and on time delivery.
- Operated mail processing equipment and scanners in a fast-paced distribution environment.
- Worked collaboratively with team members to meet daily production goals.
Sales Representative
Alorica
01.2013 - 01.2015
- Conducted inbound and outbound sales calls to promote products and services
- Qualified leads, handled objections, and closed sales
- Supported customer retention through consistent follow-up
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with customers.
- Improved customer engagement through personalized service and product recommendations.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Collaborated with team members to achieve monthly sales goals and promotions.
Education
Florida Real Estate Sales Associate License -
Gold Coast School of Real Estate
01.2025
GED - undefined
Mid Florida Tech
01.2012
Skills
- Customer engagement through call center sales
- Client support
- Prospective client assessment
- Customer relationship management
- Fundamental marketing skills
- Efficient CRM data management
- Customer service
- Fair housing regulations
- Building rapport
- Phone and email etiquette
Timeline
Delivery Driver
Amazon
01.2023 - 01.2026
Cocentrix/Convergys – Paypal
01.2019 - 01.2023
Clerk
United States Postal Service (USPS)
01.2017 - 01.2019
Pse Clerk
United States Postal Service (USPS)
01.2015 - 01.2017
Sales Representative
Alorica
01.2013 - 01.2015
GED - undefined
Mid Florida Tech
Florida Real Estate Sales Associate License -
Gold Coast School of Real Estate