Mariah Qamar

• Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Assessed employee development needs and provided feedback on their progress towards meeting goals.
• Performed cost analysis for various projects to determine budget requirements.
• Oversaw financial management, budget management, accounting and payroll activities.
• Developed initiatives for process improvement and reviewed and assessed ongoing operations.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Evaluated existing policies and procedures related to compliance with industry regulations.
• Managed and executed risk management projects to determine deficiencies and appropriate corrective actions.

• Assigned tasks to technicians based on their skill level and experience.
• Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Analyzed business performance data and forecasted business results for upper management.
• Collaborated with customers to offer solutions to service needs.

• Liaised between customers and retail buyers to expedite orders and meet customer demands.
• Followed up with existing customers regarding past services performed on their vehicles.
• Explained amount for expected services and provided detailed answers to customer questions.
• Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Using investigative techniques to hone in on fraudulent activity by employees within the 400+ retail store locations.

• Experience using oracle XBR loss prevention and store analytics. Running analytic reports to aid in the search for suspicious transactions and activity.
• Processing backgrounds checks on potential and current employees.
• Helping store locations with internal alarm systems and troubleshooting transaction issues.
• Participated in industry events such as conferences or seminars on topics related to loss prevention.
• Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
• Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
• Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
• Investigated customer complaints related to fraud and identity theft issues promptly and thoroughly.
• Coordinated with local law enforcement agencies when necessary regarding criminal activities.

• Performed audit procedures to validate financial report data.
• Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results.
• Identified potential fraud by analyzing data trends and anomalies in financial information.
• Evaluated the effectiveness of internal controls related to revenue recognition, accounts receivable, inventory, fixed assets, payroll, and cash management.
• Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
• Investigated and resolved billing issues to maximize cash flow and minimize liabilities.

• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
• Entered customer transactions into computers to record transactions and issue computer-generated receipts.
• Maintained confidentiality of bank records and client information.
• Prepared reports on transaction activity for management review.
• Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.