Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arcadia Moran-Betts

Detroit,MI

Summary

A customer service advocate. I pride myself in making everyone happy. I treat everyone the way I want to be treated to ensure that they will come back again and again. A team player that exceeds in making sure everyone strive to enjoy their job and their work environment. Strong organizational skills and pays very close attention to detail.

Overview

11
11
years of professional experience

Work History

Operations Manager

Signature Transportation
06.2019 - Current
  • Kept transportation operations in compliance with company, legal, and safety requirements.
  • Communicated delays and early arrivals to the facilities involved.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Maintained the cleanliness of the vehicle's interior and exterior, and scheduled routine maintenance.
  • Assign and dispatch drivers to patients' homes and clinics.
  • Drafted roster communicated effectively to whole workforce.
  • Oversees timely execution of payroll
  • Managed 30-50 calls a day

Transportation Driver

Uber & Lift
08.2018 - 09.2023
  • Delivered goods and services to customers on time and in excellent condition.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Achieved consistently high customer scores due to exceptional service.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Transported clients to events and programs according to activity schedule.

Cashier/Customer Service

7-Eleven
12.2016 - 08.2018
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Counted and balanced cashier drawers.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.

Cashier/Sales Associate

Home Depot
08.2017 - 07.2018
  • Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
  • Followed company safety regulations to maintain safe work environment.
  • Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
  • Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Reported suspicious behavior, incidents and theft to support loss prevention.
  • Maintained clean, orderly and well-stocked register area.
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
  • Kept store presentable with regular cleaning and organization.
  • Processed customer purchases and returns via cash and credit card.
  • Built relationships with repeat customers to encourage loyalty.
  • Worked closely with front-end staff to assist customers.
  • Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.

Assistant Store Manager

Dollar tree
06.2014 - 07.2016
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.

Education

Scotland High School
Laurinburg, NC
01.2001

Skills

  • Dispatching procedures
  • Route planning
  • Coordinating schedules
  • Vehicle inspections
  • Database entry
  • Cash deposit preparation
  • Calendar management
  • Customer Service
  • Customer assistance
  • Bank deposits
  • Cash register operation
  • Adjusting routes
  • Critical thinker
  • Multitasking

Timeline

Operations Manager

Signature Transportation
06.2019 - Current

Transportation Driver

Uber & Lift
08.2018 - 09.2023

Cashier/Sales Associate

Home Depot
08.2017 - 07.2018

Cashier/Customer Service

7-Eleven
12.2016 - 08.2018

Assistant Store Manager

Dollar tree
06.2014 - 07.2016

Scotland High School

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Arcadia Moran-Betts