MARIAH REYNOLDS
Surprise,AZ
Summary
Dynamic HR professional with 4+ years of experience specializing in talent acquisition employee engagement, and HR operations. Proven ability to drive organizational change, foster a people-first culture, and implement initiatives that enhance recruitment and retention. Adept at leveraging HR technology and analytics to optimize processes and improve decision-making.
Strategic professional in human resources management known for high productivity and efficient task completion. Possess specialized skills in talent acquisition, employee relations, and performance management. Excel in communication, leadership, and problem-solving to enhance organizational effectiveness.
Overview
10
10
years of professional experience
Work History
HUMAN RESOURCES TALENT ACQUISITION MANAGER
Western School of Science & Technology
Phoenix, AZ
01.2025 - Current
- Develop and execute innovative recruitment strategies to attract high-quality talent in alignment with organizational goals
- Manage the full-cycle recruitment process, including job postings, sourcing, interviewing, and onboarding
- Collaborate with department leaders to forecast hiring needs and create tailored recruitment plans
- Utilize ATS tools to track, analyze, and report on hiring metrics, ensuring continuous improvement in time-to-fill and quality of hire
- Implement employer branding initiatives to position the organization as an employer of choice
- Drive diversity and inclusion efforts in recruitment processes, increasing representation across roles and departments
- Participated in diversity initiatives within the organization.
- Aligned HR policies with federal and local regulations.
- Developed strategies and methods to clarify philosophies and desired behaviors.
- Ensured compliance with all applicable laws pertaining to employment practices.
- Kept abreast of industry best practices related to talent acquisition.
- Consulted with hiring managers to further understand business requirements and inform pipeline development.
- Provided support during employee relations issues such as disciplinary actions or terminations.
- Researched industry trends to inform compensation and performance strategies.
- Collaborated with hiring managers to determine staffing needs and job requirements.
- Advised senior leadership on staffing strategies for current and future organizational needs.
- Developed job postings to attract qualified talent.
- Analyzed trends in hiring processes and made recommendations for improvement.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Developed employee orientation and training programs for new hires.
- Prepared presentations to company executives regarding employee performance and retention trends.
- Scheduled meetings with employees to address concerns and grievances.
- Suggested promotions and wage increases according to employee performance.
- Evaluated applicants' skills and qualifications against job requirements.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Created and implemented employee retention strategies.
HUMAN RESOURCES SPECIALIST
Western School of Science & Technology
Phoenix, AZ
12.2022 - 02.2025
- Support HR operations, including employee relations, benefits administration, and compliance with organizational policies
- Facilitate onboarding processes, ensuring a seamless experience for new hires and alignment with organizational culture
- Partner with leadership to address employee concerns, conduct investigations, and develop action plans to resolve workplace issues
- Spearhead initiatives to improve employee engagement, resulting in a 25% increase in staff retention rates
- Maintain HRIS systems and ensure accuracy in employee records and reporting
- Design and implement training programs to enhance staff development and compliance
HUMAN RESOURCES ASSISTANT
Southwest Services Administrators: Corporate Office
Phoenix, AZ
07.2022 - 11.2022
- Manage day-to-day operations of the administrative HR functions, i.e
- Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc.)
- Facilitate weekly new hire orientation classes
- Coordinate HR projects (meetings, training, surveys etc.)
- Assist Recruiter to source candidates and update our database
- Compiled and prepared reports and documents pertaining to personnel activities.
- Examined employee files to answer inquiries for assistance with personnel actions.
- Facilitated new hire orientations and employee training sessions.
- Processed, verified and maintained personnel-related documentation.
- Conducted employment verification and background investigation to facilitate hiring process.
- Organized company-wide events, including team buildings and annual parties.
- Provided administrative support for HR projects and initiatives.
- Performed background checks on potential hires to ensure compliance with company standards.
- Prepared reports on HR metrics for senior management review.
- Organized and attended hiring events and participated in job fairs to network with potential candidates.
- Assisted with planning, organizing and coordinating company events.
- Assisted in developing training programs for staff members.
- Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
- Performed administrative tasks related to payroll processing or benefit administration.
- Participated in HR training and workshops to improve skills and knowledge.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Answered questions regarding salaries, benefits and other pertinent information.
- Searched employee files to obtain information for authorized persons and organizations.
- Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
- Interviewed job applicants to obtain and verify information for screening and evaluation.
- Conducted background checks and employment verifications for potential hires.
- Assisted in administering employee benefit programs and worker's compensation plans.
- Managed confidential employee information with discretion and integrity.
- Developed and implemented effective recruitment strategies to attract qualified candidates.
REMOTE ACCOUNT ASSOCIATE
Waste Management: Retention Sales Center
Phoenix, AZ
08.2021 - 07.2022
- Liaison between internal departments to advocate for customer needs and ensure timely fulfillment of requests and complaint resolution, maximizing the customer experience
- Compiled and analyzed customer data to identify shopping patterns and changing needs and offered discounts/promotions to drive sales up
- Utilized proven sales strategies to exceed the established $6000 monthly revenue goal by 100%
- Coordinated all aspects 2 special projects (LBP and CLV Campaign) to successful completion through effective oversight and ensuring resource utilization/allocation
- Mentored/coached 10 newly hired team members on best practice standards and internal policies/procedures, resulting in increased productivity and performance
- Updated records and tracking spreadsheets using software.
- Generated aging reports for Accounts Receivables department on a regular basis.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
- Responded to customer emails, chat requests and telephone calls to answer questions, provide information and resolve problems.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Analyzed financial data to identify potential areas of cost savings or revenue opportunities.
- Monitored customer credit limits regularly to minimize risk exposure and maintain healthy cash flow levels.
- Created invoices for customers based on sales orders received from other departments.
- Developed and maintained relationships with clients to ensure their satisfaction with services provided.
- Assisted in the preparation of financial statements, including balance sheets, income statements, cash flow statements, and budgeting documents.
- Reconciled vendor accounts against purchase order amounts and processed payments accordingly.
- Maintained accurate records of all transactions within the accounting system software.
OFFICE MANAGER
Uncommon Schools: Rochester Prep Elementary
Rochester, NY
07.2018 - 07.2021
- Curated and implemented operational systems to streamline and increase efficiency
- Programmed and headed monthly general staff meetings and community-building events for 100 staff members in an in-person and remote setting to outline agendas, communication, and logistics to support the execution of program goals
- Championed change initiatives to foster a people first and strong office culture, resulting in increased staff engagement, job satisfaction, and retention
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Coded and entered daily invoices with in-house accounting software.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Assisted in recruiting, onboarding and training new employees.
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed effective communication strategies between departments within the organization.
- Provided training to new hires on office policies and procedures.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Interpreted and communicated work procedures and company policies to staff.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Proposed or approved modifications to project plans.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Used judgment and initiative in handling confidential matters and requests.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Responded to customer inquiries via phone or email in a professional manner.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
PLACEMENT SPECIALIST (Recruiter)
Girl Scouts of Western New York
Rochester, NY
01.2016 - 01.2018
CUSTOMER SERVICE ASSOCIATE / RECEPTIONIST
Girl Scouts of Western New York
Rochester, NY
01.2015 - 01.2016
Education
Associates - Human Service
Monroe Community College
Rochester, NY01.2016
High School Diploma -
Edison Tech
01.2007
Skills
- HR Employee Relation
- HR Information System
- Databases
- CRM Software
- Pivot Tables
- SCRUM
- People Soft
- Learning & Development Design
- Leading Initiatives
- Employee Engagement
- Project/program Management
- Organizational Change
- Payroll
- Corrective Action Plans
- Analysis & Reporting
- System Implementations
- SOP Creation
- Process Improvement
- Training Facilitation
- Issue Resolution
- Hiring/Onboarding
- Employee Benefits
- Time & Absence
- Salesforce
- Social Media Management
- Talent management
- Fee collection
- Persuasive sales techniques
- Data-driven decision making
- Job posting optimization
- Social media recruiting
- Portfolio review
- Work authorizations
- Recruitment
- Building partnerships
- Salary and benefits negotiations
- Candidate pipeline management
- Recruitment marketing
- Compensation analysis
- Contract negotiation
- Candidate sourcing
- Candidate tracking
- Interviewing techniques
- Onboarding processes
- Applicant tracking systems
Additional Work Experience
- PLACEMENT SPECIALIST (Recruiter), Girl Scouts of Western New York, Rochester, NY, 01/16 - 12/18
- CUSTOMER SERVICE ASSOCIATE / RECEPTIONIST, Girl Scouts of Western New York, Rochester, NY, 01/15 - 12/16
Timeline
HUMAN RESOURCES TALENT ACQUISITION MANAGER
Western School of Science & Technology
01.2025 - Current
HUMAN RESOURCES SPECIALIST
Western School of Science & Technology
12.2022 - 02.2025
HUMAN RESOURCES ASSISTANT
Southwest Services Administrators: Corporate Office
07.2022 - 11.2022
REMOTE ACCOUNT ASSOCIATE
Waste Management: Retention Sales Center
08.2021 - 07.2022
OFFICE MANAGER
Uncommon Schools: Rochester Prep Elementary
07.2018 - 07.2021
PLACEMENT SPECIALIST (Recruiter)
Girl Scouts of Western New York
01.2016 - 01.2018
CUSTOMER SERVICE ASSOCIATE / RECEPTIONIST
Girl Scouts of Western New York
01.2015 - 01.2016
Associates - Human Service
Monroe Community College
High School Diploma -
Edison Tech