Mariah Robertson
Magna,UT
Summary
Detail-oriented Data Entry and Customer Support Specialist with 10+ years
of experience in patient registration, retail service, and records management.
Proven ability to maintain high accuracy in high volume data entry, verify
insurance and appointments to streamline billing, and deliver empathetic customer
support that improves satisfaction. Seeking to leverage strong organizational
skills, confidentiality, and clear cross functional communication in a data entry or
customer support role.
Overview
13
13
years of professional experience
Work History
Patient Registration Representative
R1 RCM, Intermountain Healthcare
Salt Lake City, UT
09.2023 - 03.2026
- Facilitated patient check-in processes, verifying insurance information and demographic details for accuracy.
- Utilized electronic health record systems to maintain and update patient information efficiently.
- Assisted patients with inquiries, providing clear guidance on registration procedures and documentation requirements.
- Collaborated with clinical staff to streamline patient flow and enhance overall service delivery.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
Service Cashier
Kia Of Carson
Carson, CA
03.2020 - 08.2023
- Facilitated communication between service manager and service team by greeting customers and managing incoming calls.
- Generated printed repair orders, parts invoices, and itemized lists to detail amounts due and collected from customers.
- Documented daily transaction amounts and generated cash reports for accuracy verification.
- Resolved customer complaints swiftly, demonstrating genuine concern and adherence to company guidelines.
Document Filer
Uniworld
Bell Gardens, CA
06.2013 - 02.2020
- Transformed complex technical information into an intuitive and accessible format.
- Supported compliance officer in gathering essential documentation for new account applications.
- Partnered with quality assurance team to ensure adherence to regulatory standards.
- Executed timely communication strategies to facilitate new product submissions for regulatory agencies.
Education
Global Business And Law
Carson High School
Carson, CA06.2013
Skills
- Insurance verification
- Payment collection
- Patient confidentiality
- Professionalism and ethics
- Resourcefulness and initiative
- Medical terminology
- Data entry proficiency
- Strong interpersonal skills
- Time management
- HIPAA compliance
- Computer proficiency
- Customer service
- Critical thinking
- Organization and time management
- Patient data abstracts
- Invoice processing
- Cash handling
- Staff leadership
- EHR software
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
Timeline
Patient Registration Representative
R1 RCM, Intermountain Healthcare
09.2023 - 03.2026
Service Cashier
Kia Of Carson
03.2020 - 08.2023
Document Filer
Uniworld
06.2013 - 02.2020
Global Business And Law
Carson High School