Mariah Shulund
Ronan,MT
Summary
Organized and dedicated Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Landscaper
Northvalley Contracting
05.2023 - Current
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Assisted with irrigation system maintenance and repair.
Administrative Assistant
Salish Kootenai College
09.2022 - 07.2023
- Worked on marketing material for the Social Work and Liberal Arts Departments.
- Performed research to collect and record industry data.
- Developed digital portfolio templates for Liberal Arts program.
- Created tutorial videos for faculty and students.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
Leather Worker
Montana Leather Designs
10.2021 - 05.2022
- Create leather jewelry for customers and shops all over the United States
- Aid in maintaining a clean shop and meet order deadlines.
- Leveraged patterns or outlines to cut out parts using knives, shears or machine presses.
- Cut leather into various shapes and according to customer pattern and customization choices.
- Guaranteed long-lasting, high-quality repairs for various types of leather and leather products.
- Examined future orders and projected supply and materials requirements to guide ordering and inventory management strategies.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Server/Waiter
Zipps Sports Grill
03.2021 - 08.2021
- Informed customers about daily and seasonal specials.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Receptionist
Schwartz Laser Eye Center
06.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Chiropractic Assistant & Caretaker Kuty
Chiropractic
01.2018 - 01.2020
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Played games, worked on puzzles, and read books to young children.
- Taught children everyday skills and language.
- Assisted children with homework assignments and special projects across different subjects.
- Transported children to and from activities using personal or family vehicle.
- Ran errands for patients, did shopping, and picked up other necessities.
Receptionist
Baby's First Ultrasound
01.2017 - 01.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Education
Bachelor of Arts - Human Behavioral Management
Northern Arizona University
Flagstaff, AZ2021
Associate Of Arts - undefined
Phoenix College
Phoenix, AZ2020
High school diploma - undefined
Metropolitan Arts Institute
Phoenix, AZ2017
Skills
- Microsoft Word (4 years)
- Medical Records (3 years)
- Medical Scheduling (3 years)
- Triage (2 years)
- Medical Office Experience (3 years)
- Microsoft Powerpoint (4 years)
- Adobe Acrobat (2 years)
- Office hours (1 year)
- ICD-10
- Google Docs
- Microsoft Outlook
- Customer Service
- Recordkeeping
- Data Entry Documentation
Timeline
Landscaper
Northvalley Contracting
05.2023 - Current
Administrative Assistant
Salish Kootenai College
09.2022 - 07.2023
Leather Worker
Montana Leather Designs
10.2021 - 05.2022
Server/Waiter
Zipps Sports Grill
03.2021 - 08.2021
Receptionist
Schwartz Laser Eye Center
06.2020 - 01.2021
Chiropractic Assistant & Caretaker Kuty
Chiropractic
01.2018 - 01.2020
Receptionist
Baby's First Ultrasound
01.2017 - 01.2018
Bachelor of Arts - Human Behavioral Management
Northern Arizona University
Associate Of Arts - undefined
Phoenix College
High school diploma - undefined
Metropolitan Arts Institute
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