Mariah Smith
Bronx,NY
Summary
Well-qualified support professional with a positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in working in 24/7 uptime environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Industrious educator with solid history of successfully stepping into diverse classroom environments and supporting students with solid lectures, discussions and activities. Implement intervention strategies and discipline management techniques to enhance student success.
Overview
16
16
years of professional experience
Work History
Teacher
Catapult Learning, Good Shepherd School
New York, NY
12.2021 - Current
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Develops and maintains individualized skill-appropriate lesson plans
- Attends trainings sessions often to present content assessments, deliver designated instructional models; with emphasis on strategies in readiness, reading, mathematics, and or writing skills to eligible students through utilization of Company-designed materials
- Evaluate and document student progress
- Supervise classes for K-7th grade to ensure all students are learning in safe and productive environment
- Responsible for creating inclusive classroom environment
- Chaired educational program
Tutor/Mentor, School Enrichment Coordinator
Beyond Readiness/ Heketi Community Charter School
Manhattan, Brooklyn, NY
03.2019 - 10.2021
- Interact positively and professionally with clients and staff to provide safe and positive learning environment
- Provide one-to-one and/or small group instruction for 1st-5th graders learning needs
- Developed and conducted instruction to promote opportunities for students.
- Taught students by selecting, developing, adapting and implementing appropriate instructional methods and techniques.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Maintained detailed files and created charts tracking students learning progress.
- Created special handouts, study guides and enrichment materials to boost student knowledge.
- Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
- Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
- Prepared lesson plans to meet goals identified in students' individualized study plans.
Dean of Students/Family Support Counselor/Onboarding Specialist
New Dawn Charter
09.2014 - 09.2021
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Responsibilities will also include, but not be limited to creating and implementing strategic marketing plans for both school location and organization, monitoring progress/goal setting for student recruitment efforts, and working collaboratively with Communications Department
- Lead recruitment team for students and new employees and management for current employees
- Provide support to students on issues related to institution policies, department processes, and student services
- Direct and manage numerous student incentive programs
- Work closely with Director and Principal to establish positive, structured, achievement-oriented, and creative school culture
- Co-lead weekly attendance and behavior intervention meetings along with social workers and counselor in order to implement interventions and positive behavior strategies
- Oversee mentoring program that encourages teachers and support staff to build meaningful relationships with families and students
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Reviewed transcripts to verify students met graduation or college entrance requirements and wrote letters of recommendation.
- Worked with management team to implement proper division of responsibilities.
- Successfully managed high volumes of client-facing interactions and established strong rapport with admission counselors, therapist, and acs workers
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Chaired hiring committees for new core faculty members in three Departments
Youth Services Coordinator
Presbyterian Senior Services
Bronx, NY
04.2018 - 11.2018
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Work with director of marketing and marketing executives to develop event strategy and objectives; spearhead initiatives to meet objectives based on lead generation, customer advocacy, and more
- Conduct program evaluations to assess participants' achievements of goals and target outcomes to monitor program attendance and other records
- Supervised assignments and performances of interns and assigned youth services staff and conducts performance
- Maintain safety and security of youth facility
- Conducts meetings biweekly to collaborate and share ideas to build stronger team in order to deliver best possible services
- Designed monthly newsletters for teens, kinship providers, and staff
- Facilitates youth support groups while providing safe non judgmental, youth-friendly, and culturally competent environment
- Identified issues and opportunities to better serve residents and support organization's mission.
- Maintained consistent documentation of program activities, case management notes and reports.
- Developed and executed facilitated family development and parenting events for various populations.
- Collected and tracked outcome data to demonstrate impact in healthy living, financial capability, workforce development and youth development.
- Created flyers and social media posts to inform clients of meetings, programs and special events.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Initiates communication and establishes relationships with community youth through vigorous intake process
- Create or assist in developing educational programs or positive alternative activities for community youth
Primary Counselor
Comunilife
New York, NY
11.2013 - 08.2014
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Complete weekly progress notes in accordance with Medicaid billing procedures
- Maintain residence based caseloads
- Provide assistance with emphasizing psycho-education, medication management, money management, entitlements, securing permanent housing and activities of daily living
- Interact and engage residents to facilitate positive relationships
- Cook nutritional meals for residence
- Conduct groups as required such as: Cognitive Behavior Therapy, Community Meeting, and Recreational
- Assist with discharge of residents from program
- Organize operations in accordance with all overall objectives of NYS OMH 595
Enrichment Specialist
Children's Aid Society
Bronx, NY
08.2012 - 08.2013
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Counseled students regarding course and program selection, class scheduling and registration and career planning.
- Office management which includes: filing, organizing important document, and answering phones
- Developed and conducted instruction to promote opportunities for students.
- Provided one-on-one help for students struggling with learning concepts.
- Developed individualized lesson plans and modified existing academic curricula to meet special learning needs.
Support Specialist
Operation Reachout Homeless Unit
Monroe, NC
08.2010 - 05.2012
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Helped streamline repair processes and update procedures for support action consistency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in case conferences
- Wrote weekly progress reports
- Contact landlord to validate eviction notices
- Helped distribute food and packed boxes for those in need according to their income or public assistance
- Observed and filed intake
- Contributed in writing grants
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment
Orientation Leader
College Freshmen
08.2010 - 05.2012
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Helped students troubleshoot and resolve issues with registration.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
- Taught students safety practices and procedures for resolving conflicts with students and staff.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Administered testing
- Tutored them in English and for any other subject guided them to that specific tutor
- Assisted with transition to college life by providing one-on-one support.
- Built personal relationships with guest to promote positive experiences
Education
Master of Science - Marriage & Family Therapy
Long Island University
05.2017
Master of Science - Human Services
Wingate University
Wingate, NC05.2012
Skills
- Proficient in Microsoft Windows and Office
- Organizational Skills
- Resolving Problems and Incidents
- Help Desk Support
- Issue and Resolution Tracking
- Social Skills
- Online Chat Support
- Creative Issue Resolution
- Employee Orientation
- Customer Experience
- Google Slides
- In-Person and Telephone Interviewing
- Daily Logs
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Interpretation and Translation Services
Timeline
Teacher
Catapult Learning, Good Shepherd School
12.2021 - Current
Tutor/Mentor, School Enrichment Coordinator
Beyond Readiness/ Heketi Community Charter School
03.2019 - 10.2021
Youth Services Coordinator
Presbyterian Senior Services
04.2018 - 11.2018
Dean of Students/Family Support Counselor/Onboarding Specialist
New Dawn Charter
09.2014 - 09.2021
Primary Counselor
Comunilife
11.2013 - 08.2014
Enrichment Specialist
Children's Aid Society
08.2012 - 08.2013
Support Specialist
Operation Reachout Homeless Unit
08.2010 - 05.2012
Orientation Leader
College Freshmen
08.2010 - 05.2012
Master of Science - Marriage & Family Therapy
Long Island University
Master of Science - Human Services
Wingate University
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