Mariah Speed
Garland ,Texas
Summary
Dynamic professional with a strong work ethic and excellent communication skills, experienced as a Confirmation Coordinator at DaBella. Proven ability in scheduling appointments and optimizing resource allocation, while fostering relationships with clients. Recognized for problem-solving capabilities and a commitment to customer service excellence, ensuring satisfaction and loyalty.
Developed strong observational and situational awareness skills in security-focused environment. Proven ability to handle emergency situations and enforce safety protocols. Seeking to transition into new field where these skills can contribute to maintaining safe and orderly environment.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Confirmation Coordinator
DaBella
Farmers Branch, TX
05.2025 - Current
- Coordinated confirmation processes to ensure accurate scheduling for installations and services.
- Communicated effectively with customers to confirm appointments and address inquiries.
- Managed documentation for customer confirmations, maintaining organized records for reference.
- Collaborated with field teams to synchronize schedules and optimize resource allocation.
- Built strong relationships with local parishes by providing resources and guidance on effective Confirmation preparation practices.
Security Officer
Allied Universal Security Services
Richardson, TX
02.2024 - 05.2025
- Monitored premises to prevent theft, vandalism, and other criminal activities.
- Conducted regular patrols to ensure safety and security of assigned areas.
- Responded promptly to alarms and incidents, coordinating with local authorities as needed.
- Assisted in training new security personnel on protocols and emergency procedures.
- Documented daily activities and incidents in detailed reports for management review.
- Implemented access control measures to limit unauthorized entry into facilities.
- Collaborated with team members to enhance security procedures and operational efficiency.
Customer Service Representative
Apple
Richardson
01.2022 - 03.2024
- Assisted customers in troubleshooting technical issues with devices and software.
- Provided accurate product information to enhance customer understanding and satisfaction.
- Resolved customer inquiries through various communication channels, ensuring timely responses.
- Collaborated with team members to improve service delivery processes and customer experience.
- Participated in training sessions to enhance product knowledge and service skills across the team.
- Executed follow-up communications to ensure resolution of customer concerns and build relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Naaman Forest
Garland, TX06.2022
Skills
- Scheduling appointments
- Data entry proficiency
- Marketing
- Microsoft office expertise
- Willingness to learn
- Strong work ethic
- Teamwork
- Problem-solving
- Time management
- Spiritual leadership
- Excellent communication
- Customer service and support
Timeline
Confirmation Coordinator
DaBella
05.2025 - Current
Security Officer
Allied Universal Security Services
02.2024 - 05.2025
Customer Service Representative
Apple
01.2022 - 03.2024
High School Diploma -
Naaman Forest