Mariah Thomas
Fort Worth,TX
Summary
Hardworking and passionate job seeker with a detail-oriented mindset and strong organizational skills. Passionate and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to help the team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Professional
Wicked Butcher
Fort Worth, TX
10.2024 - Current
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Assisted in training new hires, helping them acclimate quickly to company culture and expectations for delivering outstanding customer service.
Service Professional
Stonehouse Restaurant
Colleyville, TX
08.2022 - 10.2024
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services.
- Collected, arranged, and input information into a database system.
Service Professional
DAJ Restaurants
Fort Worth, TX
09.2021 - 08.2022
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Service Professional
Landrys
Fort Worth, TX
10.2017 - 09.2021
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Certified Trainer in charge of properly showcasing the skills and standards needed for new employees to succeed.
Education
Associate of Arts - Kinesiology
Texas Tech University
Lubbock, TXAssociate of Arts - Kinesiology
Tarrant County College District
Fort Worth, TX06.2024
High School Diploma -
Clyde High School
Clyde, TX06.2016
Skills
- Strong Interpersonal Skill
- Complaint Resolution
- Expense Monitoring
- Supply Management
- Critical Thinking
- Strong Leadership
- Organization
- Attention to detail
- Teamwork
- Goal-oriented
Additional Information
Was a member of the PALs program for three years, while also mentoring young children within the community.
Was an avid participant in the Back Pack for Kids program for multiple years, supplying children with food, medicine, clothes, and proper supplies to assist them in school.
Actively donates health and wellness packages to local shelters and individuals in need.
Timeline
Customer Service Professional
Wicked Butcher
10.2024 - Current
Service Professional
Stonehouse Restaurant
08.2022 - 10.2024
Service Professional
DAJ Restaurants
09.2021 - 08.2022
Service Professional
Landrys
10.2017 - 09.2021
Associate of Arts - Kinesiology
Texas Tech University
Associate of Arts - Kinesiology
Tarrant County College District
High School Diploma -
Clyde High School