MaryJane M Morales
Springfield,MO
Summary
At K Laser USA, Excelled as a Customer Service Representative, leveraging problem-solving abilities and proficiency in Microsoft Outlook to enhance customer satisfaction. Established and grew customer relationships, significantly improving responsiveness and satisfaction through effective communication and expert issue resolution. Approach combines empathy with technical skills, ensuring customer needs are met with efficiency and care. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
K Laser USA
05.2015 - 08.2024
- Establish relationships with new customers
- Maintain and grow relationships with existing customers
- Record, organize, and process orders and inquiries received by telephone, email, and through personal customer contact
- Run customized reports and share data with customer
- Provide pricing, inventory availability, and production schedule information to customers
- Track order activity and alert appropriate staff of any potential delivery problems
- Partner with the Quality Manager to resolve routine customer issues
- Suggest alternative products or services to meet customer's needs when appropriate
- Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction
- Track warehouse inventories and update customers on order status
- Quickly and successfully resolve customer or production issues maintaining clear communication with customers on status and resolution
Production Machine Operator
Jarrow Industries
05.2012 - 06.2014
- Set up and ran machinery to produce exceptional products for industrial needs.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Complied with company and OSHA safety rules and regulations.
- Collected batch samples of product for quality control.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Prepared reports and technical documentation of day-to-day production processes.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Maximized output by optimizing machine setups for various production runs.
Education
Certification For Medical Assistant - Medical
Cabrillo Vocational School
Cerritos06.1997
Skills
- Active Listening
- Data Entry
- Prioritization
- Follow-up skills
- Professional telephone demeanor
- Computer Prophecy
- Empathy and patience
- Record maintenance
- Multitasking and organization
- Payment processing
- Strong interpersonal skill
- Friendly and outgoing
- Work prioritization
- Remote office availability
Timeline
Customer Service Representative
K Laser USA
05.2015 - 08.2024
Production Machine Operator
Jarrow Industries
05.2012 - 06.2014
Certification For Medical Assistant - Medical
Cabrillo Vocational School
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