Mariah Tuthill
Summary
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
5
5
years of professional experience
Work History
Operations Clerk
Saia LTL Freight
Akron , OH
10.2024 - Current
- Assisted customers with freight inquiries and provided support as needed.
- Utilized company software to track shipments and update status reports.
- Collaborated with team members to streamline operational processes.
- Communicated effectively with internal departments to resolve logistical issues.
- Responded promptly to customer requests via email or phone in a professional manner.
- Directed clients and guests to correct departments, rooms, and staff members.
Customer Service Team Lead
Saia LTL Freight
Johns Creek , GA
09.2022 - 10.2024
- Led customer service team to ensure efficient operations and high service standards.
- Analyzed customer feedback data to identify areas of improvement.
- Resolved complex customer inquiries and escalated issues to management when necessary.
- Monitored team performance and provided feedback to improve service delivery.
- Implemented process improvements to enhance workflow and customer satisfaction.
- Participated in recruitment activities such as interviewing potential candidates for open positions.
Customer Service Trainer
Saia LTL Freight
Johns Creek, Georgia
12.2022 - 05.2024
- Developed training materials for onboarding new customer service representatives.
- Evaluated training programs to ensure alignment with company standards.
- Conducted role-playing scenarios to simulate real customer service situations.
- Participated in conferences related to customer service trends and developments in order to stay abreast of industry advancements.
- Researched best practices in customer service training methods and developed innovative strategies accordingly.
- Provided one-on-one coaching sessions for employees who need additional assistance in meeting expectations for providing excellent customer care.
Customer Service Team Lead Assistant
Saia LTL Freight
Johns Creek, GA
07.2021 - 09.2022
- Monitored daily operations to ensure compliance with service standards and protocols.
- Facilitated regular team meetings to enhance communication and share best practices.
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Provided technical support when necessary by troubleshooting problems over the phone or online chat platforms.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT05-2027
Skills
- Employee training
- Customer service
- Team leadership
- Communication skills
- Process improvement
- Data analysis
- AS400
- Routemax
- CRM
- Microsoft Office
Timeline
Operations Clerk
Saia LTL Freight
10.2024 - Current
Customer Service Trainer
Saia LTL Freight
12.2022 - 05.2024
Customer Service Team Lead
Saia LTL Freight
09.2022 - 10.2024
Customer Service Team Lead Assistant
Saia LTL Freight
07.2021 - 09.2022
Bachelor of Science - Human Resources Management
Western Governors University