Mariah Tyson
Tooele
Summary
Dedicated and customer-focused professional with experience in fast-paced retail, vision care, and therapeutic youth services. Skilled in handling customer inquiries, documenting information accurately, problem-solving, and maintaining calm communication under pressure. Bringing strong multitasking ability, empathy, and professionalism to support clients and team needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Therapeutic Teen Life Coach
Utah Youth Village
12.2024 - Current
- Provide support, guidance, and crisis management for teens in therapeutic settings.
- Communicate effectively with youth, parents, and support teams while documenting all case notes clearly.
- Demonstrate patience, empathy, and strong problem-solving in high-stress situations.
- Maintain compliance with program guidelines and safety protocols.
Optician
Walmart Vision Center
Salt Lake City
11.2024 - 11.2024
- Assisted customers with eyewear selection, orders, and lens options.
- Verified and processed vision insurance benefits for customers.
- Submitted insurance claims accurately when documentation was provided.
- Communicated clearly with customers to understand needs and resolve concerns.
- Managed patient information, documentation, and service notes with accuracy.
Optician
Walmart
Midlothian
01.2021 - 04.2024
- Provided customer support for vision center services, prescriptions, and product recommendations.
- Reviewed insurance coverage, explained benefits, and ensured eligibility before placing orders.
- Submitted claims for eyewear and services when customers provided necessary insurance information.
- Balanced customer service with technical tasks, including measurements and adjustments.
- Maintained organized records and ensured compliance with vision care standards.
Store Manager
Goodwill
Fort Worth
01.2020 - 12.2021
- Managed daily store operations, customer issues, and employee supervision.
- Handled high-volume customer interactions with professionalism and efficiency.
- Ensured accurate documentation, cash handling, and scheduling.
Education
High School Diploma -
Skills
- Customer Service & Support
- High-Volume Call Handling
- Active Listening & Communication
- Conflict Resolution & De-escalation
- Data Entry & Documentation
- Time Management & Multitasking
- Insurance Handling & Claims Submission
- Attention to Detail
- Fast Learner & Adaptable
- Microsoft Office
- Google Workspace
- POS & Retail Systems
- Vision Center Systems
- Documentation & Data Entry
- Typing Speed: 40 WPM
- Strong phone etiquette
- Calm and clear communication
- Empathetic and patient
- Organized and detail-oriented
- Reliable and adaptable
- Quick learner
Certification
CMAA - Certified Medical Administrative Assistant, 2022
Timeline
Therapeutic Teen Life Coach
Utah Youth Village
12.2024 - Current
Optician
Walmart Vision Center
11.2024 - 11.2024
Optician
Walmart
01.2021 - 04.2024
Store Manager
Goodwill
01.2020 - 12.2021