Tangi Johnston
Jacksonville
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Urban Entrepreneurs
Dallas
12.2023 - Current
- Educate clients on life insurance options and customize coverage plans based on financial needs and goals.
- Assist in policy selection, application processing, and claims support, ensuring accuracy and compliance with state regulations.
- Maintain client relationships through regular communication and support.
Cashier/Customer Service
Dollar General
Jacksonville
04.2020 - 01.2021
- Resolved customer complaints efficiently and provided product and pricing information.
- Maintained a clean and organized checkout area, operating scanners and registers.
- Handled incoming calls and supported store operations.
Cashier/Customer Service
Freddy’s Frozen Custard & Steakburgers
Jacksonville
10.2017 - 04.2020
- Processed payments, handled refunds, and managed customer transactions with accuracy.
- Guided customers on store policies and product locations to enhance their experience.
- Ensured positive customer interactions in a fast-paced environment.
Medical Billing Administrator
Health Information Management Group
01.2006 - 01.2007
- Processed and verified insurance claims and billing statements with accuracy.
- Communicated with insurers to resolve discrepancies and streamline processing.
- Performed administrative tasks including phone management, chart updates, and filing.
Production, Planning & Expediting Clerk
United States Navy
01.1998 - 01.2000
- Ordered and inspected aviation parts and supplies for mission readiness.
- Managed inventory and military supply distribution efficiently.
- Filed requisitions and maintained well-organized storage areas.
Education
B.B.A. - Business Administration
Strayer University
A.S. - Medical Billing And Coding
Fortis College
Jacksonville, FLSkills
- Life Insurance Sales
- Customer Service & Support
- Medical Billing & Claims Processing
- Call Center Technologies
- MS Office Suite (Word, Excel, PowerPoint, Outlook, Access, Project)
- Organizational Skills & Attention to Detail
- Excellent Communication & Interpersonal Skills
- Military Discipline & Leadership
Certification
Life Insurance License, TX, FL AND NJ
Military Service
U.S. Navy, AK3
Timeline
Life Insurance Agent
Urban Entrepreneurs
12.2023 - Current
Cashier/Customer Service
Dollar General
04.2020 - 01.2021
Cashier/Customer Service
Freddy’s Frozen Custard & Steakburgers
10.2017 - 04.2020
Medical Billing Administrator
Health Information Management Group
01.2006 - 01.2007
Production, Planning & Expediting Clerk
United States Navy
01.1998 - 01.2000
B.B.A. - Business Administration
Strayer University
A.S. - Medical Billing And Coding
Fortis College
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