Mariah Vejar
Glendale,AZ
Summary
Experienced Account Service Representative with background in providing top-notch client service and managing accounts. Strengths include superior customer interaction, problem-solving skills, and ability to handle multiple tasks efficiently. Previous roles showcased ability to improve client satisfaction ratings, streamline account management processes, and contribute positively to team performance.
Overview
6
6
years of professional experience
Work History
Client Onboarding Specialist
Gusto
Glendale, Arizona
09.2025 - Current
- Guided new clients through onboarding and system setup processes.
- Guided users in navigating payroll and HR tools to achieve successful utilization.
- Addressed client inquiries on onboarding policies and procedures to ensure clarity and compliance.
- Recorded client interactions during onboarding phase to facilitate seamless follow-up and support.
- Organized and maintained confidential records for office employee files, health records and protected information.
Donor Scheduling Specialist
Vitalant
Phoenix, Arizona
02.2023 - 09.2025
- Coordinated appointment schedules for blood donation events, ensuring optimal donor turnout across multiple locations.
- Verified confidential donor information and accurately documented interactions using multiple computer systems.
- Maintained electronic donor records while following organizational privacy and confidentiality standards.
- Managed high volume of inbound and outbound calls, consistently meeting productivity and quality benchmarks.
- Collaborated with internal teams to align operational goals and ensure accuracy of documentation.
Account Service Representative
Discover Financial
Phoenix, Arizona
02.2020 - 02.2023
- Protected confidential customer information while adhering to strict privacy and compliance standards.
- Documented customer interactions and account updates across multiple software applications to ensure accurate record-keeping.
- Resolved customer concerns through effective research, problem-solving, and communication.
- Met quality, productivity, and performance metrics consistently in a fast-paced environment, contributing to team goals.
- Verified sensitive customer information with exceptional attention to detail and accuracy to uphold compliance standards.
Education
High School Diploma -
Barry Goldwater High School
Phoenix, AZ05-2019
Some College (No Degree) -
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Attention to detail
- Effective communication
- Time management
- Quality assurance
- Customer service
- Multitasking
- Data entry proficiency
- Problem solving
- Privacy compliance
- Remote etiquette
Timeline
Client Onboarding Specialist
Gusto
09.2025 - Current
Donor Scheduling Specialist
Vitalant
02.2023 - 09.2025
Account Service Representative
Discover Financial
02.2020 - 02.2023
High School Diploma -
Barry Goldwater High School
Some College (No Degree) -
Maricopa Community Colleges, Phoenix College