Mariah Villanueva
San Benito,TX
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of the House
Whataburger
Harlingen, TX
09.2023 - Current
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured my box.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Provider
APC Home Health
Harlingen, TX
01.2021 - 11.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Customer Service/ Claims Agent
Advanced Call Center Technologies Harlingen
Harlingen, TX
10.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with clients regarding account services, statements, and balances.
Education
High School Diploma -
Idea College Preparatory
San Benito, TX05.2021
Skills
- Money Handling
- Customer service
- Team Collaboration
- Multilingual
Certification
CPR
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
American sign language
Elementary
Timeline
Front of the House
Whataburger
09.2023 - Current
Customer Service/ Claims Agent
Advanced Call Center Technologies Harlingen
10.2022 - 04.2023
Provider
APC Home Health
01.2021 - 11.2023
High School Diploma -
Idea College Preparatory