Mariah Waller
Stillwater,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and willing to work a flexible schedule including evenings and weekends. Four years of coursework designed for Family Social Science, combined with service learning and field work experience as well as nine years of expertise working with diverse, multi-cultural patrons has prepared me for a career and commitment to serving others.
Overview
9
9
years of professional experience
Work History
Library Assistant
City Of Stillwater
Stillwater, MN
10.2021 - Current
- Treat patrons with equal respect and assist patrons regardless of race, class, religion, gender, or ethnicity.
- Work closely with staff to de-escalate situations before they become problematic.
- Provide access to materials, resources, and technology to all library users.
- Maintain accurate records and confidentiality of library patrons information.
- Educate patrons on use of reference sources, community resources, catalogs and automated information systems.
- Maintain secure environment by monitoring visitors at front desk.
- Answer patron questions in-person or by phone regarding library services and resources.
- Stay up-to-date on library policies and procedures to smoothly enforce standards.
- Market library's many services to visitors and patrons through active communication.
- Provide assistance and support to staff in regard to facility maintenance, security and services.
Library Associate
City Of Saint Paul
Saint Paul, MN
05.2019 - 09.2020
- Worked closely with patrons experiencing homelessness, unemployment, and crisis situations in order to connect individuals and families with available community resources.
- Contributed to community outreach team and volunteered for outreach events.
- Established and maintained contact with community organizations and library partners to collaborate on library and outreach programs.
- Served as staff in charge in order to monitor visitors and maintain a safe and secure environment and implement de-escalation methods when needed.
- Frequently attended trainings on de-escalation and working with individuals with disabilities and mental illness.
- Researched and answered patrons reference questions thoroughly and accurately over the phone, through email, and in-person,
- Resolved patrons complaints and concerns tactfully and professionally.
- Developed virtual programming for adults, arts and culture team.
- Offered technical assistance to patrons including access to internet, E-mail, digital resources and services.
Resource Counseling Advocate Intern
Harriet Tubman Center
Maplewood, MN
06.2019 - 12.2019
- Answered the crisis hotline and connected individuals and families in need with available shelter space, community services and resources.
- Accessed the Day One database to search for available shelter space for individuals and families experiencing domestic violence and homelessness.
- Completed safety planning for callers and walk-in clients experiencing a crisis situation.
- Documented data and completed accurate updates to case records.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Identified available community resources, housing and employment resources, and programs for families.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet individual needs.
- Assisted staff with arrival of new clients and de-escalation methods for stressful and potentially harmful situations.
- Interviewed individuals and families to assess needs and provide informational resources.
- Provided walk in clients with access to shelter resources such as laundry facilities, child care, meals, clothing and hygienic needs.
- Supported parents of young children by providing child care.
- Supervised meal times, events and programs.
Library Assistant
City Of Saint Paul
Saint Paul, MN
06.2012 - 02.2019
- Organized special projects and programs that serviced community needs and improved library's public image.
- Mentored new library staff by providing training and guidance
- Organized and supervised youth and teen programming.
- Worked collaboratively with colleagues to staff the public service desk, monitor activity in the library, and assists patrons.
- Monitored patrons at library entrances and public areas and enforced library policies to maintain peaceful atmosphere.
Education
Bachelor of Science - Family Social Science
University of Minnesota Twin Cities
Minneapolis, MN05.2019
Skills
- Interpersonal Communication
- Verbal and Written Communication
- Attention to Detail
- Adaptable and Flexible
- Critical Thinking
- Client advocacy
Timeline
Library Assistant
City Of Stillwater
10.2021 - Current
Resource Counseling Advocate Intern
Harriet Tubman Center
06.2019 - 12.2019
Library Associate
City Of Saint Paul
05.2019 - 09.2020
Library Assistant
City Of Saint Paul
06.2012 - 02.2019
Bachelor of Science - Family Social Science
University of Minnesota Twin Cities