Mariah Waller
Oakdale,MN
Summary
Customer-centered Family Social Science major successful at working with diverse individuals and thrives on delivering services with a background in diversity, equity and inclusion. Knowledgeable in circulation and reference procedures. Offers successful library career history comprising more than eight years. Passionate about working with diverse populations of individuals within the public library system.
Overview
12
12
years of professional experience
Work History
Senior Youth Worker
Lutheran Social Service of Minnesota
05.2024 - Current
- Complete necessary reports and documentation to maintain thorough, accurate case records
- Provide guidance and advice to youth and teen parents, supporting navigation of diverse personal and social issues
- Support and mentor youth in developing skills to become successful in the community
- Establish trusting relationships with young people through empathetic listening and genuine interest in their lives
Youth Care Professional
Nexus Family Healing
05.2024 - Current
- Support emotional well-being of participants by creating an inclusive environment that respects diverse backgrounds and perspectives, fostering stronger interpersonal connections between peers
- Implement behavior management strategies to maintain a structured and supportive environment for all participants
- Facilitate conflict resolution sessions to promote understanding and empathy among peers
- Foster positive relationships with youth by providing consistent support and guidance
Clinic Assistant
Health Partners
10.2023 - 05.2024
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients
- Reviewed physician’s calendar and scheduled patient appointments by phone and in-person
- Verified patient insurance coverage and collected required co-payments
- Performed medical records management, including filing, organizing and scanning documents
Family Service Worker
Washington County
08.2022 - 10.2023
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Maintained detailed case histories and reports to meet strict standards and deadlines
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services
- Advocated for families best interests by identifying needs and recommending solutions
- Supervised visits between parents and children to ensure safety and establish and maintain firm boundaries
Library Assistant
City of Stillwater
10.2021 - 10.2022
- Maintained accurate records and confidentiality of library patrons information
- Provided access to materials, resources, and technology to all library users
- Educated patrons on use of reference sources, community resources, catalogs and automated information systems
- Marketed the library's many services to visitors and patrons through active communication
- Provided assistance and support to staff in regard to facility maintenance, security and services
- Aided with the check-out, check-in, and renewal process of library materials
Library Associate
City of Saint Paul
05.2019 - 09.2020
- Worked closely with staff to de-escalate incidents
- Offered technical assistance to patrons including access to Internet, email and digital resources
- Worked remotely and developed virtual programs for Adults, Arts and Culture team
- Established and maintained contact with community organizations and library partners to develop and collaborate on library programs and outreach events
- Assisted young adults with job search in the career lab
- Placed requests for library material within the library system and through the Interlibrary loan system
- Offered technical assistance to library customers including internet, email, digital library catalogs and services, scanning, faxing, and copying
- Served as supervisor in charge on a rotating basis
Library Customer Service Assistant
City of Saint Paul
06.2012 - 04.2019
- Organized special projects and programs that serviced community needs and improved the library's public image
- Mentored new library staff by providing training and guidance
- Worked collaboratively with colleagues to staff the public service desk, monitor activity in the library and assist patrons
- Organized and supervised youth and teen programming and career lab for adults and young adults
- Stayed up to date on library policies and procedures to smoothly enforce standards
- Assisted patrons with locating library materials in the library catalog and on shelves
- Cataloged books and other library materials
- Created new library cards and renewed existing cards
Education
Bachelor of Science - Family Social Science
University of Minnesota
Minneapolis, MN05.2019
Skills
- Youth Mentoring
- Cultural Competency
- Conflict de-escalation
- Advocacy
- Teamwork and Collaboration
- Customer Service
- Computer Proficiency
Volunteer Experience
Resource Counseling Advocate Intern - Tubman, Maplewood, MN, 06/2019-12/2019
- Interviewed individuals and families to assess needs and identify available resources
- Answered the crisis hotline and connected individuals and families in need with available shelter space, resources and services
- Documented data and completed accurate updates to case records
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals
- Completed safety planning for callers and walk-in clients experiencing a crisis situation
Timeline
Senior Youth Worker
Lutheran Social Service of Minnesota
05.2024 - Current
Youth Care Professional
Nexus Family Healing
05.2024 - Current
Clinic Assistant
Health Partners
10.2023 - 05.2024
Family Service Worker
Washington County
08.2022 - 10.2023
Library Assistant
City of Stillwater
10.2021 - 10.2022
Library Associate
City of Saint Paul
05.2019 - 09.2020
Library Customer Service Assistant
City of Saint Paul
06.2012 - 04.2019
Bachelor of Science - Family Social Science
University of Minnesota
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