Mariah Wirth
Woodstock,IL
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
7
7
years of professional experience
Work History
SPECIALIST/DISPATCHER, CUSTOMER SERVICE
LRS
Woodstock, IL
10.2024 - Current
- Maintained positive working relationship with fellow staff and management.
- Participated in ongoing training and compliance activities.
- Identified needs of customers promptly and efficiently.
- Assisted in developing strategies to increase customer satisfaction levels.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Dispatched drivers to meet daily delivery needs for company customers.
- Scheduled loads according to priority and available equipment.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Received or prepared work orders.
- Received and dispatched calls for emergency services.
- Assigned drivers to appropriate routes based on customer needs.
Patient Access Specialist
Northwestern Medical Group
Woodstock, IL
02.2020 - 10.2024
- Obtained necessary signatures for privacy laws and consent for treatment.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Collaborated with clinical and administrative staff to meet patient needs.
- Participated in ongoing training sessions related to new technologies or software updates impacting the registration process.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Explained policies, procedures and services to patients.
Waitress Supervisor
MAIN STREET POURHOUSE
Woodstock, IL
07.2018 - 11.2019
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Prepared workstations with ingredients and tools to increase efficiency.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated catering services for special events such as weddings or corporate functions.
- Developed weekly specials and promotional items to increase sales revenue.
Education
Associate of Arts -
McHenry County College
Crystal Lake, IL12-2024
Skills
- Analytical thinking
- Customer relations
- Quality assurance
- Eligibility determination
- Training coordination
- Money handling
- Phone and email etiquette
- Problem-solving
- HIPAA compliance
- Health insurance knowledge
- Appointment scheduling
Accomplishments
- Exceeded monthly collection goals; Fiscal year 2023- $128,692 . Fiscal year 2024- $160,587 (Northwestern Medicine)
References
References available upon request.
Timeline
SPECIALIST/DISPATCHER, CUSTOMER SERVICE
LRS
10.2024 - Current
Patient Access Specialist
Northwestern Medical Group
02.2020 - 10.2024
Waitress Supervisor
MAIN STREET POURHOUSE
07.2018 - 11.2019
Associate of Arts -
McHenry County College
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