Kathleen Costello
Tewksbury,MA
Summary
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
7
7
years of professional experience
Work History
Customer Service/Dispatcher
CoolAir Company
525 Woburn Street, Tewksbury MA 01876
10.2021 - Current
- Enhanced customer satisfaction by efficiently managing and prioritizing service calls.
- Streamlined communication between field technicians and customers, ensuring timely resolution of issues.
- Reduced response times by effectively coordinating service routes for optimal efficiency.
- Assisted in achieving company-wide performance goals through diligent dispatching efforts.
- Improved customer retention rates by providing exceptional support and timely assistance to clients.
- Contributed to the growth of the organization by consistently meeting or exceeding dispatch targets.
- Collaborated with team members to develop standard operating procedures for efficient dispatch operations.
- Served as a reliable point of contact for field technicians during emergencies or unexpected issues.
- Developed tailored solutions for clients'' unique needs, leading to high levels of customer satisfaction.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Scheduled and organized delivery routes.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Marketing Manager
Homans Associates
Wilmington, MA
03.2017 - 10.2021
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Managed budget allocation, optimizing resources for maximum return on investment.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
Education
Business
Bridgewater State University
Bridgewater, MA05.1990
Skills
- Analytical Thinking
- De-escalation Techniques
- Cross-functional Collaboration
- Active Learning
- Effective Communication
- Organizational Skills
- Interpersonal Skills
- Professionalism
- Telephone Etiquette
- Attention to Detail
- Problem Solving
- Product Knowledge
- Industry Knowledge
- Customer Relationship Management
- Multitasking
- Dispatch Recordkeeping
- Customer Service
Timeline
Customer Service/Dispatcher
CoolAir Company
10.2021 - Current
Marketing Manager
Homans Associates
03.2017 - 10.2021
Business
Bridgewater State University