April Rodgers
Montgomery
Summary
Customer service professional with a strong analytical mindset and effective problem-solving skills. Capable of multitasking in fast-paced environments while ensuring accuracy in data entry and communication, contributing to improved service delivery and client satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Service/Dispatcher
Trident Care
07.2024 - Current
- Managed incoming service requests and prioritized urgent cases effectively.
- Collaborated with team members to resolve client issues promptly and efficiently.
- Scheduled service calls tailored to customer needs and geographic location.
- Responded to customer inquiries about product and service availability.
- Processed orders from customers accurately in a timely fashion.
- Confirmed patient appointments and logistics by communicating with healthcare providers.
Sales Dispatcher
Coca Cola United
11.2014 - Current
- Utilized SAP for scheduling outbound orders and managing inventory activities to streamline operations.
- Planned and distributed route sales orders to optimize delivery loads and enhance profitability.
- Led process improvement initiative for truck loading, freeing multiple employees for nightly duties and enhancing warehouse staff efficiency.
Dispatcher
Care Ambulance Service
Montgomery
11.2010 - 06.2014
- Coordinated emergency response efforts to ensure timely ambulance dispatch.
- Managed communication between paramedics and healthcare facilities to facilitate seamless patient care.
- Operated dispatch software to track vehicle locations and status updates.
- Ensured compliance with safety protocols during emergency situations.
- Maintained accurate records of dispatched calls and responses to support operational accountability.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Education
Bachelor of Science - Business Mangement
Colorado Technical University
Colorado Springs, CO03-2018
Associate of Arts - Medical Billing And Coding
Virginia College
Montgomery, AL05-2010
Skills
- Order management
- Route optimization
- Data evaluation
- Direct customer service experience
- Complaint handling and resolution
- Software proficiency
- Analytical problem-solving
- Team collaboration
- Effective communication
Timeline
Customer Service/Dispatcher
Trident Care
07.2024 - Current
Sales Dispatcher
Coca Cola United
11.2014 - Current
Dispatcher
Care Ambulance Service
11.2010 - 06.2014
Bachelor of Science - Business Mangement
Colorado Technical University
Associate of Arts - Medical Billing And Coding
Virginia College