Brijonna Williams
Miami Gardens,FL
Summary
To obtain a full-time role that will fully utilize my knowledge, training, experience and acquired skills in an environment encouraging to achieve the goals of the company and attaining personal and long term career growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service/Dispatcher
American Health Associates
Davie, FL
12.2021 - 10.2024
- Must operate and utilize computer-based systems, 2-way phones and other tools to effectively communicate and route Phlebotomists and Couriers to client facilities
- Responsible tracking and routing Phlebotomists to closest client facility sites in a timely manner
- Evaluate incoming calls and order requests to determine the nature and priority of the call request, and dispatch properly
- Give directions, scheduling, receiving and input of requests for draws, pick-ups, add-ons, cancellations and rescheduling due to UTO's/refusals, and other changes
- Responsible for monitoring and making continuous effort to improve operations, decrease turnaround times in dispatching out Phlebotomists to client sites as well as giving directives when to return to lab or dropping off at hospital
- Responsible for managing STAT turnaround times, keeping track of proper paperwork involved, securing requisitions, and calling to confirm results received could also be a part of this job
- Heavy communication and consulting with Phlebotomy Supervisors, Team Leads, Phlebotomists and Couriers verifying schedules, passing on client complaints, and rescheduling due to call offs, etc
- Communicate to Managers and Supervisors to resolve and complete overlapping issues, concerns, verifying schedules are required
Specimen Technician
Quest Diagnostics
Miramar, FL
01.2021 - 08.2021
- Receive and process specimens consistent with specimen requirements for testing including positive patient identification, appropriate specimen collection container and specimen transport requirements
- Identify and accurately label specimens and distribute them to the appropriate testing area
- Perform clerical and administrative duties as needed
- Organize and maintain lab specimen storage
- Organize and monitor lab supplies for appropriate inventory levels as directed by laboratory leadership
- Data entry of test orders, presort, process specimens to the laboratory
- Temporary Contract
CS Processor
Medicaid Done Right
Tampa, FL
01.2018 - 11.2020
- Determine eligibility for Medicaid benefits by working with patients, their families and caregivers to gather state required documents, examining income and assets and following other qualifying guidelines to ensure the timely and accurate submission of the medicaid application for the state for approval
- Responsible for daily file management of file caseload with absolute accuracy and discretion in handling confidential matters and materials
- Managing intake, document review, and filing Medicaid applications
- For a Processor to be successful a good relationship with the state caseworker, clients, and other team members of MDR are key
- Copying, emailing, scanning documents
- Heavy and daily data entry
Security Officer
Hollybrook
Pembroke Pines, FL
11.2016 - 09.2018
- Monitor and control vehicles entering and leaving the building
- Provide access control through the use of Building Portal, written authorizations, or verbal authorizations provided by Unit Owners and/or Management
- Contact unit owners to advise of guest arrival to the property
- Work together with the Association Administrative Assistant to determine contractor access privileges
- Conduct daily inspections on the CCTV Network Recording Units
- Ability to check video footage, capture and retain video and properly use the NVR and VMS
- Conduct routine patrols of the entire facility by foot including all corridors, stairwells, public spaces, exterior grounds, and parking areas
- Actively identifies safety hazards and breaches of security and communicate these hazards immediately to the appropriate departments
- Conduct routine inspection of fire equipment in all areas of the building/grounds
- Ensure that all storage areas, offices, public space areas, and entrances to the building are secured and locked
- Investigate all disturbances, accidents, and guest and employee injuries
- Monitor and control packages and other items entering and leaving the building through the issuing of package passes and baggage checks
Education
Diploma - Medical Assisting
Concorde Career College
North Hollywood10.2023
High School -
Norland Senior High
Miami, FL05.2015
Skills
- Customer service
- Writing Skills
- Data entry
- Filing
- Computer Literacy
- Microsoft Word
- Typing
- Databases
- Laboratory Experience
- Clerical Experience
- Training & development
- Conflict management
- Clerical experience
- Microsoft Excel
- Leadership
- Medical terminology
- Pricing
- Medical office experience
- Analysis skills
- Mobile devices
- EMR systems
- Windows
- Marketing
- Quality control
- Accounting software
- Laboratory information management systems
- Data collection
- Research & development
- Cash handling
- E-commerce
- Google Suite
- Call center
- Supervising experience
- Quality assurance
- Accounting
- Hospitality
- Customer support
Certification
- D License, 11/01/22, 04/30/24
- Guard card, 11/01/22, 04/30/24
- G license, 11/01/22, 04/30/24
- Gun License, 11/01/22, 04/30/24
- Concealed License
- Driver's License
- Class D Security
- BLS Certification
- CPR Certification
- First Aid Certification
- Class D
- Class G Security
- Armed Security License
- AED Certification
- Forklift Certification
- Certified Medical Assistant
- Pallet Jack Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service/Dispatcher
American Health Associates
12.2021 - 10.2024
Specimen Technician
Quest Diagnostics
01.2021 - 08.2021
CS Processor
Medicaid Done Right
01.2018 - 11.2020
Security Officer
Hollybrook
11.2016 - 09.2018
Diploma - Medical Assisting
Concorde Career College
High School -
Norland Senior High