Erika Kringel
Wind Lake,WI
Summary
Enthusiastic customer service representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Recognized consistently for excelling in any roll. Motivated to learn, grow and excel in transportation.
Overview
13
13
years of professional experience
Work History
Customer Service/Dispatcher
JTL Carriers/Titan Transfer
Franklin, Wisconsin
07.2014 - Current
- Quick and accurate entry of load statuses and billing information into customer websites, such as Chrysler, Vantix, and Georgia Pacific
- Gave timely updates of load statuses through emails and phone calls with customers
- Relayed messages and dispatch information between driver managers/planners and drivers and vice versa
- Created and maintained spreadsheets to track overages, shortages, and damages as well as accessorials, such as detention and lumper fees
- Followed up with customers to ensure accounts receivable received payment for accessorials
- Scheduled pick up and delivery appointments with customers
- Added new loads and any pertinent information into dispatch system (Both Trimble/Innovative and McLeod)
Collections Assistant
Roadrunner Transportation Systems Inc.
Cudahy, Wisconsin
04.2014 - 06.2014
- Prepared and sorted bills for mailing to customers
- Operated mail machine
- Entered data into customer websites
Retail Customer Service Associate/Trainer Assessor
Buy Buy Baby
Brookfield, Wisconsin
10.2012 - 03.2014
- Cashier at customer service desk, while answering 6 line telephone and directing calls to appropriate department
- Trained new employees at customer service desk while maintaining regular customer service duties
- Placed and filed special orders
- Customer service associate at baby registry and sales floor
- Stocked and replenished sales floor
- Counted drawers and closed store with manager on duty
Education
High School Diploma -
Keystone National High School
Bloomsburg, PA05.2012
Skills
- Flexible & Adaptable
- Strong interpersonal skills
- Fast and accurate data entry
- Customer service
- Spreadsheet management
Timeline
Customer Service/Dispatcher
JTL Carriers/Titan Transfer
07.2014 - Current
Collections Assistant
Roadrunner Transportation Systems Inc.
04.2014 - 06.2014
Retail Customer Service Associate/Trainer Assessor
Buy Buy Baby
10.2012 - 03.2014
High School Diploma -
Keystone National High School
Similar Profiles
Jeffrey LorinoJeffrey Lorino
Company Owner at JTL Carriers LLCCompany Owner at JTL Carriers LLC
Chad HowardChad Howard
Driver at Titan Transfer Inc.Driver at Titan Transfer Inc.
Alexis B. Martin (Bary)Alexis B. Martin (Bary)
OTR Truck Driver at Titan Transfer Inc.OTR Truck Driver at Titan Transfer Inc.
Anthany RaapAnthany Raap
Lead Installer at Wenger ConstructionLead Installer at Wenger Construction
RILEY DANIELSONRILEY DANIELSON
Human Resources Generalist at HR Value PartnersHuman Resources Generalist at HR Value Partners