Brooke Zimny
Customer Service/ Dispatcher
Saint Charles,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service/Dispatcher
JA Flight Training
Aurora, IL
11.2021 - Current
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Worked flexible hours; night, weekend, and holiday shifts.
- Dispatched airplanes accordingly, checked documentation for customers and uploaded in the system.
Server
The Village Squire
South Elgin, IL
09.2018 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
High School Diploma -
Saint Charles East High School
Saint Charles05.2021
Skills
- Active Listening
- Problem Assessment
- Customer Experience
- Client Relations Skills
- Dispatch Recordkeeping
- Team Work Scheduling
- Safety Protocols
- Team Player
Certification
- Private Pilot License - Instrument Rated
Timeline
Customer Service/Dispatcher
JA Flight Training
11.2021 - Current
Server
The Village Squire
09.2018 - Current
High School Diploma -
Saint Charles East High School
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