Luz Mendoza
Garland,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Customer Service Dispatcher
Astar Heating and Air
09.2023 - 09.2025
- Assisted in coordinating service calls and dispatching technicians to ensure timely response.
- Learned and utilized scheduling software to manage appointments and optimize routes.
- Communicated effectively with customers to assess needs and provide accurate information.
- Maintained updated records of service requests and technician availability for efficient operations.
- Adapted quickly to changes in schedules or emergency situations, ensuring minimal disruption of service.
- Collaborated with team members to develop standard operating procedures for efficient dispatch operations.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Provided customers with information on products and services.
- Utilized customer feedback to improve customer service.
Delivery Driver
Amazon
09.2022 - 09.2023
- Operated delivery vehicle to ensure timely and safe transportation of goods.
- Managed daily routing and scheduling to optimize delivery efficiency.
- Conducted vehicle inspections to maintain optimal operating conditions.
- Utilized GPS and navigation systems for accurate route planning.
- Adhered to safety protocols and traffic regulations during deliveries.
- Assisted in inventory management by tracking delivered products accurately.
- Collaborated with warehouse staff to streamline loading processes for efficient deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Customer Service Manager
Hugo's Auto Glass
10.2018 - 05.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Kept accurate records to document customer service actions and discussions.
Education
High School Diploma -
Garland High School
Garland, TXSkills
- Active learning
- Complaint handling
- Follow-up skills
- De-escalation techniques
- Detail-oriented
- Scheduling expertise
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Active listening
- Verbal and written communication
- Microsoft office
- Data entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Dispatcher
Astar Heating and Air
09.2023 - 09.2025
Delivery Driver
Amazon
09.2022 - 09.2023
Customer Service Manager
Hugo's Auto Glass
10.2018 - 05.2022
High School Diploma -
Garland High School
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