AMY MEYER
Harrod,OH
Work Preference
Summary
Dynamic professional skilled in order processing, schedule coordination, and driver communication. Expertise in fostering customer relationships and collaborating with teams to implement growth strategies, resulting in enhanced operational efficiency and customer retention.
Overview
13
13
years of professional experience
Work History
Customer Service/Dispatcher
Kirby Risk Electrical Supply
Lima, Ohio
09.2021 - Current
- Cultivated strong customer relationships through personalized assistance, resulting in increased customer satisfaction.
- Fostered customer loyalty through consistent engagement by building lasting connections with customers, contributing to higher retention rates.
- Developed positive relationships with customers through friendly interactions, enhancing overall customer loyalty.
- Adjusted bills and processed refunds to resolve service or billing complaints.
- Processed orders accurately using company systems to enhance operational efficiency.
- Performed administrative tasks, including filing paperwork, updating databases, and generating reports.
- Assisted sales team by collaborating on growth strategies members to drive growth initiatives.
- Guided junior team members to improve collaboration members, enhancing overall team dynamics.
Dispatcher
Republic Services
Lima, Ohio
09.2013 - 10.2018
- Coordinated daily waste collection routes for optimal efficiency and timely service.
- Managed communication between drivers and operations team to enhance workflow.
- Utilized dispatch software to track vehicle locations and monitor performance metrics.
- Assisted in training new dispatch staff on operational procedures and best practices.
- Monitored traffic conditions to adjust routes in real-time for delays.
- Addressed customer inquiries regarding service schedules and resolved complaints promptly.
- Assigned drivers to suitable routes based on specific customer needs.
- Updated records of driver locations, delays, and cancellations to maintain accurate logs.
Education
High School Diploma -
LIMA SENIOR HIGH SCHOOL
Lima, OH05-1987
Skills
- Order processing and routing
- Schedule coordination
- Driver communication and dispatching
- Geographical expertise
- Data entry and record maintenance
- Call handling and ticket resolution
- Attention to detail
- Customer service excellence
- Dispatch software proficiency
- Stress tolerance and adaptability
Timeline
Customer Service/Dispatcher
Kirby Risk Electrical Supply
09.2021 - Current
Dispatcher
Republic Services
09.2013 - 10.2018
High School Diploma -
LIMA SENIOR HIGH SCHOOL