Luke Hofmann
Bel Air,MD
Summary
Results-oriented Account Manager with a strong background in project oversight and contract negotiation, generating over $1 million in sales. Expertise in CRM systems and delivering impactful presentations to diverse clients. Focused on enhancing customer experiences and aligning with organizational goals through effective communication and strategic collaboration.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Customer Service/Dispatcher
Pimlico Key Service
Timonium, US
03.2020 - 04.2023
- Account Management
- Project Management
- Outside Sales
- Inside Sales
- Site Visits
- Coordinated requests for quotations, streamlining supplier pricing acquisition
- Delivered customer service support, addressing inquiries and resolving issues promptly
Oversaw accounts for major clients including MedStar Baltimore and DC, Johns Hopkins University and Hospital, and others
- MedStar Baltimore and DC
- Johns Hopkins University and Hospital
- H & S Bakery
- UMBC
- University of Maryland Medical Center
- Constellation Energy
- Maryland Department of Transportation
- COPT Property Management
- St Johns Properties
- Sheppard Pratt
Outside Sales
Easter's Lock and Security Inc.
Baltimore, US
09.2012 - 01.2020
- Commercial, industrial and government sales of mechanical and electrified door hardware and accessories
- Managed client accounts to enhance satisfaction and drive retention
- Informational Presentations
- Generate proposals based upon site survey with client or blueprints/door schedule
- Coordinated project activities to ensure timely completion
- Generated over one million dollars in sales through targeted sales strategies
- Participated in sales and product seminars to enhance knowledge
- Identified and pursued potential sales leads, expanding client base by securing key accounts
Sample of Managed Accounts:
- United States Department of Justice (3 headquarter buildings DC)
- United States Army (Pentagon, Adelphi, Fort Meade, Aberdeen Proving Grounds, and various locations)
- American University
- National Park Service
- State of Maryland Government Facilities
- Maryland State Police
- Maryland Stadium Authority (M&T Bank Ravens Stadium and Camden Yards at Oriole Park)
- City of Baltimore (all agencies including public schools)
- Baltimore County (all agencies including public schools)
- McCormick
Service/Dispatch Manager
Easter's Lock and Security Inc.
Baltimore, US
11.2007 - 09.2012
- Managed scheduling of all service calls to optimize technician efficiency.
- Coordinated dispatch for 20 employees to ensure timely service delivery.
- Reviewed service invoices to track inventory, employee time and to ensure all service calls were billed properly
- Delivered customer service at front desk, addressing client inquiries and concerns effectively.
- Established pricing standards for service calls and parts
- Generated Proposals
Education
Bachelor's degree - Political Science
University of Maryland-Baltimore County
Baltimore, MD05-1995
Skills
- Customer support
- Service dispatch coordination
- Account management
- Customer retention strategies
- Contract negotiation
- Service and project management
- Service request analysis
- Technical service scheduling
- Salesforce proficiency
- PowerPoint expertise
- Microsoft Office applications
- Client communication techniques
- Customer onboarding techniques
- Client accessibility support
- Microsoft Office applications
Certification
CRM, Present, CRM certification in progress. Four weeks into 16 week course.
Personal Information
- Title: Outside Sales Representative
- Work Permit: Authorized to work in the US for any employer
Accomplishments
- Graduated Cum Laude with 3.65 GPA
Timeline
Customer Service/Dispatcher
Pimlico Key Service
03.2020 - 04.2023
Outside Sales
Easter's Lock and Security Inc.
09.2012 - 01.2020
Service/Dispatch Manager
Easter's Lock and Security Inc.
11.2007 - 09.2012
Bachelor's degree - Political Science
University of Maryland-Baltimore County