Mariah Wright
Greenville,South Carolina
Summary
Resu knowledgeable about wide range of loan products. Professionally works with different customers to meet individual needs and maximize bank revenue. Analytical problem-solver tenacious in pursuing sales opportunities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lending Specialist
foundever
Spartanburg, SC
08.2021 - Current
- Prepared and submitted loan documents to relevant parties for review and approval.
- Reviewed customer financial information to determine eligibility for loans.
- Conducted outreach activities such as phone calls or emails to customers regarding payment status or overdue accounts.
- Advised customers on the various types of loans available that best meet their individual needs.
- Maintained accurate records of all loan transactions, including payments, balances, and interest rates.
- Provided support to business banking lending teams with loan origination activities.
- Assisted customers in understanding loan terms and conditions.
- Researched and resolved discrepancies related to customer accounts in a timely manner.
- Performed due diligence reviews of potential borrowers prior to issuing new loans or lines of credit.
- Investigated customer complaints related to loan servicing errors or omissions.
- Evaluated requests for modifications or extensions of existing loan agreements.
- Informed customers of loan application requirements and deadlines.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Customer Service
HCSG
GREENVILLE , SC
01.2013 - 08.2021
- Attended to customer service issues.
- Emphasized fast, friendly customer service.
- Provided quality customer service and represented company.
- Quickly responded to customer service issues and inquiries.
- Used exceptional customer service skills to satisfy needs.
- Increased revenue using sales and customer service techniques.
- Established standards for personnel performance and customer service.
Education
GED -
UNITED MINISTRIES
GREENVILLE SOUTH CAROLINA01-2023
Greenville High School
GREENVILLE SOUTH CAROLINA05-2013
Certification
- SERV SAFE
Languages
English
Professional
Timeline
Lending Specialist
foundever
08.2021 - Current
Customer Service
HCSG
01.2013 - 08.2021
GED -
UNITED MINISTRIES
Greenville High School
- SERV SAFE